AI-generated summary
· Rir · 09/04/2026
Nova Scotia Power filed responses to five NSEB information requests in the McPhee DRO appeal, detailing a meter labeling error and two-stage billing correction spanning October 2025 to June 2026
AI summary
- NS Power confirmed it was contacted on October 3, 2025 to establish service for Kenneth Mcphee, with a service order created that day at 13:44:03 in its Advanced Metering Infrastructure Customer Information System (CIS) scheduling connection for October 7, 2025 (IR-1).
- A meter labeling discrepancy — caused by the property owner renumbering units after expanding from 18 to 27 residential units — resulted in meter 2549586 being incorrectly assigned to McPhee's account from October 7 to December 4, 2025; the correct meter (2558984) was confirmed via a field site visit isolating each meter to its unit (IR-2).
- NS Power corrected the meter assignment and reversed improper charges by March 19, 2026, but acknowledged that a second error — use of an estimated rather than actual final meter reading — was not identified until the DRO review in June 2026, resulting in a $56.71 credit applied June 4, 2026 (IR-3).
- NS Power stated it 'regrets that the estimated meter reading adjustment was not identified during the initial billing review and apologizes for any inconvenience' (IR-3, non-confidential).
- Account reconciliations for McPhee's two service addresses were provided as confidential attachments to IR-4; documentation of the January 21, 2026 connection at his current address was cross-referenced to IR-1 Confidential Attachment 1, page 2 (IR-5).
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- M-5 NSPI (NSEB) RIR-1 to RIR-5 (redacted)