AI-generated summary
· Rir · 06/09/2026
Nova Scotia Power filed responses to NSEB Information Requests IR-1 through IR-5 in the Yadav DRO Appeal, explaining estimated billing practices during the 2025 cyber incident recovery period
AI summary
- NS Power confirmed that a cyber incident disrupted remote AMI meter reading in 2025, forcing reliance on in-person meter readers who could not obtain actual reads for every customer every month; the utility aimed to limit consecutive estimated reads to no more than two (IR-1 response).
- A July 9, 2025 in-person actual read reset the billing baseline for customer Uday Yadav; subsequent estimated bills were calculated using historical daily consumption of approximately 30.81 kWh and were described as consistent with actuals when reconciled against the January 14, 2026 true read (IR-2 response).
- NS Power stated its CIS and Kubra billing systems do not permit revision of already-issued invoices; adjustments can only appear on subsequent bills, and the January 2026 bill was the first to reflect an actual read after Yadav submitted his own meter photo in November 2025 (IR-3 response).
- The disputed \$292.67 balance was characterized as previously consumed but unpaid electricity, not a deferred reconciliation amount, as NS Power does not bill prospectively (IR-4 response).
- Customer communication measures during cyber recovery included bill inserts, a dedicated billing website (nspower.ca/billing), waived late fees and interest charges, an online meter-photo submission form, and in-person community sessions across the province (IR-5 response).
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- Y-7 NSPI (NSEB) RIR-1 to RIR-5 - Redacted