AI-generated summary
· Application · 06/30/2026
Customer appeals DRO ruling upholding Nova Scotia Power billing in consumption dispute over meter accuracy at residential property
AI summary
- Anne Louise Dauphinee filed an appeal with the NSEB of a Dispute Resolution Officer (DRO) Final Written Decision dated June 24, 2026, which found that Nova Scotia Power had appropriately billed her for electricity service under Board-approved Regulation 5.1.
- The customer's dispute centred on recorded consumption not aligning with actual usage at a sub-1,000 sq ft home built in 2022 and heated with propane; she reported that during a controlled breaker-off test, her meter continued to register usage while an adjacent meter did not.
- The DRO noted a prior 2021 investigation that identified switched meters at the premises, which was corrected at that time, and confirmed that meter #2157373 — the meter serving the customer's premise — tested within prescribed accuracy limits in NSP's Measurement Canada–accredited meter shop.
- Several bills (September and November 2025, January 2026) were based on estimated readings; the DRO explained that NSP's metering is cumulative and self-reconciling, such that any estimation error is fully corrected once an actual reading (obtained in March 2026) is taken.
- The DRO, who is appointed by NSP but independent of it, issued a binding decision in NSP's favour; the customer exercised her right to appeal to the NSEB within the 12-day window provided under the DRO process.
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What was filed
Documents filed on this day
- D-4 DRO Decision - Redacted