Nova Scotia Power filed Monthly Update 10 on its cybersecurity incident recovery, reporting near-normalization of invoices on hold and a revised MV90 project completion date of September 22, 2026.

M12273 · Board Inquiry into Nova Scotia Power's Cybersecurity Incident

AI summary

NS Power's tenth monthly update (Attachment 1 Gantt Chart) shows the majority of restoration objectives delivered across five portfolios—ERP, Customer, Additional Capabilities, Cybersecurity, and Technology Enablement—with foundational Cybersecurity controls and core IT infrastructure fully transitioned to operational service.
The single schedule change reported is the Advanced Metering Infrastructure MV90 project, whose end date was extended eight weeks from July 31 to September 22, 2026, due to resource constraints and replacement of temporary components (Attachment 1, Summary of Changes).
Billing Procedures have substantially normalized: meter connections to the billing system were restored in March 2026, and NS Power met the Performance Standards target for estimated customer bills in April, May, and June 2026 (Attachment 2, p. 1).
Invoices on hold have returned to pre-incident levels per Attachment 3, with total invoices on hold dropping to 1,481 as of July 7, 2026, compared to a peak of 7,869 on November 5, 2025, and a pre-cyber baseline of 1,690.
Outstanding regulatory matters include: TVP system restoration targeted for end of Q3 2026; Demand Response data flows expected by October 2026; GIS/Joint Use Agreement with Bell not expected to be finalized until Q1–Q2 2027; and the Office of the Privacy Commissioner of Canada investigation remains discontinued pending NS Power's completion of its Compliance Letter commitments.

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What was filed

Documents filed on this day

102710 NSPI Monthly Update Report #10 other_documents