Nova Scotia Power filed its reply argument in the 2025 Annual Performance Standards proceeding, defending against an administrative penalty and addressing intervenor concerns about reliability, customer service, and reporting

M12784 · Nova Scotia Power Inc. - 2025 Annual Performance Standards Report

AI summary

NS Power argues no administrative penalty is warranted for 2025, contending that its funded Five-Year Reliability Plan—backed by a $1.3 billion NS Power component of Emera's $13.2 billion program—is already producing measurable improvements and that the plan's existence distinguishes 2025 from the 2023 and 2024 penalty records (M11627 and M12185) (pp. 13–15).
Both the Consumer Advocate and Small Business Advocate attributed NS Power's two customer service standard failures—call response time and percentage of estimated bills—directly to the April 2025 cyber incident, treating it as a mitigating factor; NS Power confirmed billing and metering systems were fully restored as of March 31, 2026, and that late fees will resume October 1, 2026, with multiple customer notices prior to any disconnection (pp. 4–7).
The Industrial Group called for a program-level attribution analysis linking specific Five-Year Reliability Plan investments to SAIDI improvements, to distinguish plan benefits from milder weather effects; NS Power countered that such discrete project-level attribution is complex and substantially overlaps with the ongoing Synapse-led plan review (pp. 10–11).
The Industrial Group recommended more systematic reporting on transmission loss-of-supply events and disaggregated planned outage data by feeder or substation; NS Power responded that Appendix K of the Performance Standards Report already lists each planned outage by feeder and that additional reporting would not alter capital investment decisions (pp. 11–13).
On customer-level reliability metrics (CEMI/CELID), the Industrial Group urged the Board to consider incorporating them into the formal performance framework, noting the parallel Performance Standards Review proceeding (M12376); NS Power maintained these metrics are redundant given existing CKAIFI and CKAIDI problem-feeder criteria (p. 12).

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What was filed

Documents filed on this day

102819 Written Reply Argument - NSPI other_documents