AI-generated summary
· Application · 07/30/2026
Nova Scotia Power filed its response to the NSEB supporting the DRO's decision that Ms. Darlene Gillis was appropriately billed following estimated-billing reconciliation linked to a prior cyber incident
AI summary
- NS Power's July 30, 2026 response (Matter M12971) defends the DRO's July 6, 2026 ruling, confirming that Ms. Gillis' closing bill of $3,017.95 reflected legitimate reconciliation of actual meter reads against estimated bills issued from June 2025 through December 2025
- Estimated billing arose from a Cybersecurity cyber incident that temporarily severed meter data connections to NS Power's billing system; manual meter reading was implemented beginning July 2025, with billing systems restored to normal operation as of March 31, 2026
- An administrative error during manual review caused the February 2026 bill to go unissued, resulting in the April 2026 closing bill covering approximately 123 days of consumption (December 22, 2025 to April 24, 2026) — NS Power acknowledged and apologized for this error
- The April 24, 2026 actual meter read of 85,959 significantly exceeded the prior estimated read of 70,610, confirming net under-billing rather than overbilling; NS Power maintains the customer owes the full balance and has offered an interest-free payment plan
- Supporting documentation is filed as Confidential Attachments 1–3 (DRO file, CIS account notes, and customer invoices), redacted from the public record due to personal information
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- G-3 NSPI Response to Appeal (redacted)