AI-generated summary
· Application · 07/21/2026
Nova Scotia Power filed its response to Donna Himmelman's DRO appeal, defending estimated billing reconciliation and confirming meter accuracy in Matter M12948
AI summary
- Nova Scotia Power submitted its response on July 21, 2026 to NSEB regarding Ms. Himmelman's appeal of a June 30, 2026 DRO decision, supporting the DRO's finding that NS Power had appropriately billed the customer per Board-approved Regulations 5.1 and 5.5.
- Ms. Himmelman's bills from May through November 2025 were based on estimated consumption following a cyber incident that temporarily severed meter data connections; an actual reading of 60,917.87 kWh obtained January 20, 2026 exceeded prior estimates, confirming no overbilling had occurred (Confidential Attachment 2, p. 1–2).
- NS Power's Measurement Canada–accredited testing facility tested meter #2446483 on June 25, 2026 and confirmed it operated within prescribed accuracy limits; test documentation is included as Attachments 4 and 5 (Attachment 5, Screen Four, Equip ID 2446483).
- NS Power noted that as of March 31, 2026, meter connections to its billing system have been restored to normal operation, ending the estimated-billing period caused by the cyber incident.
- NS Power offered to establish a payment arrangement with Ms. Himmelman and advised her of the option to request independent Measurement Canada meter testing within six months for a $55.00 fee (refundable if the meter is found inaccurate).
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What was filed
Documents filed on this day
- H-3 NSPI Response to Appeal (redacted)