Nova Scotia Power resolves DRO billing appeal with $10,897.39 credit to Anne-Louise Dauphinee following overbilling investigation

M12938 · NSPI DRO Appeal - Billing Issues - Anne-Louise Dauphinee

AI summary

Nova Scotia Power filed a letter dated August 7, 2026 advising the Nova Scotia Energy Board that it has resolved the billing dispute underlying Matter M12938, a Appeal Processes DRO appeal filed by Anne-Louise Dauphinee.
NS Power determined that Ms. Dauphinee had been billed for electricity consumption significantly higher than actual consumption since 2022, resulting in a usage adjustment of 54,162.00 kWh ($9,418.40 CR) plus adjustments for GST/HST ($1,379.50 CR), a provincial rebate ($934.75), late charges ($34.24 CR), and a $1,000.00 customer goodwill credit, totalling $10,897.39 CR posted to the account on August 6, 2026.
NS Power confirmed it will not seek retroactive recovery of the higher electricity costs associated with actual consumption at the relevant location, and has corrected meter numbers and account information in its Customer Information System (CIS).
NS Power respectfully requested that the file be closed, stating the matter has been resolved to the parties' satisfaction, and acknowledged Ms. Dauphinee for identifying the discrepancy.

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What was filed

Documents filed on this day

D-9 NSPI Letter to the Board re Appeal - Redacted exhibits