AI-generated summary
· Application · 08/13/2026
Nova Scotia Power files Monthly Update 11 on cybersecurity incident recovery, reporting late fee reinstatement and MyAccount portal delay
AI summary
- Nova Scotia Power filed Monthly Update 11 (Attachment to M12273) on August 13, 2026, continuing its court-ordered series of monthly progress reports to the Nova Scotia Energy Board on recovery from the spring 2025 cybersecurity incident.
- Billing operations returned to normal on March 31, 2026; on July 15, 2026, NS Power announced that late payment charges will resume effective October 1, 2026, satisfying the company's commitment to provide customers at least 60 days' advance notice (Attachment 2, Customer Billing row).
- The MyAccount customer portal restoration timeline was extended 13 weeks, from July 31, 2026 to October 27, 2026, due to third-party vendor delays and internal resource constraints affecting self-serve, web-form, and Customer Service Agent functionality (Attachment 1, Summary of Changes).
- Invoices on hold increased from the prior month due to transition to Oracle Fusion for procure-to-pay processes; total invoices on hold stood at 2,662 as of August 4, 2026, with 28% aged 90+ days, compared to a pre-cyber baseline of 1,690 total with only 9% aged 90+ days (Attachment 3).
- The Office of the Privacy Commissioner of Canada has agreed to discontinue its investigation pending NS Power's fulfillment of commitments outlined in a published Compliance Letter; NS Power reports it continues to work toward satisfying those commitments.
Disclaimer: This summary was generated by AI from the filings it describes. We take care to make it accurate, but errors are possible - and it isn't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →
What was filed
Documents filed on this day
- 103205 NSPI Monthly Update Report #11 (M12273)