DRO Decision - Redacted
A-5.pdf · PDF · 1.4 MB · 11 pages
AI overviewWhat this document contains
This document is an exhibit containing a series of emails and related communications between Leslie Axford of Nova Scotia Power's Customer Relations and Don Farmer, the Dispute Resolution Officer (DRO), regarding a billing dispute involving a customer at 61 Levy Rd. The emails discuss the customer's complaint about an overcharge due to a seasonal rate error, adjustments made to the account, and the process of resolving the dispute, including the application of a goodwill credit and the requirement for customer consent to access account information.
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Filed in: M12544 — NSPI DRO Appeal - Billing Issues - Leslie Axford
Filing event: APPLICATION on 10/31/2025