NSPI (NSEB) RIR 13 to 15 (N-4 from M12273)
N-4.pdf · PDF · 205.1 KB · 10 pages
AI overviewWhat this document contains
This document is an exhibit filed in a Nova Scotia Energy Board regulatory matter. It contains information related to NS Power's billing processes, including the use of estimated bills following a cyber incident, the impact of the incident on meter reading and billing systems, the use of historical data and seasonal logic for estimating bills, and efforts to reconnect and restore meter reading capabilities. The document also addresses the handling of overpayments, customer refunds, and the use of photo meter reads to improve billing accuracy.
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Filed in: M12600 — Nova Scotia Power - Cybersecurity Accountability IN THE MATTER OF AN INQUIRY about the impact of the cyber incident on NOVA SCOTIA POWER INCORPORATED’s collection and retention of customer information, customer service and communications, billing processes and regulatory matters