NSPI (DOE) RIRs 1-10
N-8.pdf · PDF · 1.5 MB · 18 pages
AI overviewWhat this document contains
This document is an exhibit filed in a Nova Scotia Energy Board regulatory matter and contains responses to various requests related to billing methodologies, credit monitoring services, customer complaints, and the impact of a cyber incident on billing systems. It outlines the temporary suspension of the Time-of-Use Rate Pilot and Critical Peak Pricing Rate Pilot, the alternative rates participants are currently on, and communication efforts to inform affected customers.
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Filed in: M12600 — Nova Scotia Power - Cybersecurity Accountability IN THE MATTER OF AN INQUIRY about the impact of the cyber incident on NOVA SCOTIA POWER INCORPORATED’s collection and retention of customer information, customer service and communications, billing processes and regulatory matters