Letter NSPI re: response to directives
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AI overviewWhat this document contains
This document is an exhibit filed in a Nova Scotia Energy Board regulatory matter, containing NS Power's response to directives regarding declining customer satisfaction in specific regions and the removal of certain substations from the 2025 PLT Services Report. Topics covered include customer satisfaction issues, factors contributing to the decline, efforts to improve service and communication, and explanations for the reduction in reported substations due to changes in definition and exclusions of non-customer serving substations.
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Filed in: M12775 — Nova Scotia Power Inc. - Annual Power Line Technician (PLT) Staffing Levels and Reliability of Service - 2025 Report