Topic:"Affordability" in M12273

as lawful contracting authority 2.​ An investigation into whether residents of Nova Scotia are being unlawfully subrogated into contracts of adhesion with NS Power without informed consent 3.​ A public disclosure of how the NSERBT monitors...

AI summary The document demands investigations into unlawful contract practices by NS Power, transparency in fiduciary compliance monitoring by NSERBT, a moratorium on rate increases until contractual consent is proven, and clarity on ministerial accountability for NS Power's residential contracts. It asserts systemic failures in regulatory oversight and equitable service delivery in a monopolized sector.

llace acting as Chief Clerk of the Nova Scotia Energy and Regulatory Boards Tribunal Kim Adair acting as Auditor General for the Office of the Auditor General of Nova Scotia Enclosed Documentation 1.​ NSERBT Decision – Matter M11099 (Augus...

AI summary A data breach at Nova Scotia Power (NSP) has raised concerns about customer data security and fairness, with NSP's lack of infrastructure upgrades and privatization-related price increases exacerbating public dissatisfaction. The breach notification offers a monitoring service, but customers question accountability and cost distribution.

aspects as a cost will be downloaded to the voters who are also customers. Where is the fairness? NSP has not maintained upgrades to the grid in an acceptable manner, nor to its data infrastructure. I am very angry about this as I have no...

AI summary Katie Campbell criticizes NSP for poor grid/data infrastructure maintenance and lack of alternatives, demanding government intervention. A DRO decision on May 13, 2025, addresses a complaint about mishandled data breaches, delayed notifications, and unresolved privacy issues.

lf is a major breach of trust, during an ongoing security breach. Even now, NS Power will not provide the basic NS Power profile information to a customer calling in and requesting same. I was born in this province and have lived here most...

AI summary The text highlights a customer's complaint against NS Power for a security breach, lack of transparency, and risks to customers (e.g., credit theft, mortgage issues). It also criticizes NS Power's history of power outages, rate hikes, and poor customer service, urging government intervention.

ll Canadians, and all levels of government in Canada, should be concerned about the potential for these criminal acts being repeated, on a much larger scale, as a result of NS Powers' security breach. The provinces of British Columbia, Alb...

AI summary The text highlights concerns over NS Power's security breach, lack of privacy legislation in Nova Scotia for private companies, and financial hardships faced by residents due to rate hikes. It criticizes NS Power's infrastructure neglect, service standard failures, and the absence of provincial privacy protections, contrasting Nova Scotia with provinces like British Columbia and Alberta that have such laws.

re at present, Nova Scotians in this province cutting back on food to pay utility bills; cutting back on heat during the winter to pay utility bills, and still the outrageous bills come from NS Power. It would appear that given, the CEO of...

AI summary The text highlights concerns over NS Power's utility bills impacting Nova Scotians' affordability, criticizes the CEO's focus on investors, and raises two questions: (1) requesting privacy legislation for private companies in Nova Scotia, and (2) inquiring about federal protections against financial losses from data breaches like NS Power's. The complaint emphasizes customer service issues and regulatory oversight gaps.

appointed by the boards continuous approval of NSPowers requests for rate increases despite the cost of living in Nova Scotia already being at all time highs and wages not keeping pace with inflation. If the board continues to act as a rub...

AI summary The text contains two letters of complaint. The first criticizes the Nova Scotia Utility and Review Board for approving rate increases by NSP despite high living costs and stagnant wages. The second letter expresses concern over the collection of personal information, including SIN, and criticizes NSP's IT security practices.

m stemming from your mishandling of personal information and the prolonged disruption of service access.​ I expect a written response outlining next steps and your resolution plan. Sincerely, Danielle Kristine Maillet From: Painting-MacLea...

AI summary A customer of Nova Scotia Power reports being mishandled during a data breach, including not receiving any communication about the breach and being unable to speak with a supervisor. The customer is disabled and expresses concern about potential misuse of their personal information.

Sincerely, Weldon Young From: Painting-MacLean, Kimberly To: Painting-MacLean, Kimberly Subject: M12273 FW: NS power Date: November 28, 2025 1:21:01 PM From: Jessica Bradstock-Young Sent: November 19, 2025 12:41 PM To: Fisher, Darren - M.P...

AI summary The email expresses frustration with NS Power, citing concerns about lack of accountability, transparency, and privacy breaches, as well as the installation of smart meters that may pose safety risks. The sender requests a full audit and criticizes the company for hiding information about its leadership.

ting NS families in harm's way, due to their houses potentially catching fire. The only way to opt out is to pay an additional fee, creating for financial stress on top of back-to-back rate increases. If that isn't enough, now they are est...

AI summary A single mother expresses frustration with Nova Scotia Power's rate increases and billing inaccuracies, which are causing financial stress for families. She calls for a comprehensive financial and operational audit of the company, citing concerns about the CEO's compensation and the approval of excessive rate hikes by the utility board.

) customers will pay the overly inflated bills since it is easier to just take the bill in and pay it. Nova Scotia Power will have the money in their bank accounts making their accounts look better. An even larger issue is for anyone heati...

AI summary The text discusses concerns about inflated electricity bills faced by customers, particularly those using electric heating, and criticizes Nova Scotia Power's handling of the situation. It highlights the financial burden on customers and calls for accountability and compensation from the company.

me, start 4 date, finish date, and percentage completion. If no progress is made from one month 5 to the next, this should also be clearly indicated along with the reasons. 6 3. A separate chart is to be provided in the Incident Report whi...

AI summary The report outlines requirements for tracking progress on matters, including timelines and completion percentages. It references a Premier's letter requesting an investigation into NSP's billing practices, consumer protections, system restoration, financial relief, and potential penalties. Appendices include charts on system restoration and impacted matters, with vendor dues information expected by early February 2026.

, start 4 date, finish date, and percentage completion. If no progress is made from one month 5 to the next, this should also be clearly indicated along with the reasons. 6 3. A separate chart is to be provided in the Incident Report which...

AI summary The NSEB is required to report on progress tracking, including a Gantt chart of system restoration timelines and impacted Board matters. The Premier of Nova Scotia directed the NSEB to investigate NSP’s billing practices, consumer protections, system restoration timelines, financial relief options for customers, and potential financial penalties. The Company will provide vendor dues information by early February 2026.

power poles across the province and clearing trees from 1,500 kilometers of power lines. We continue to make essential investments to meet our customers’ energy needs and strengthen future resilience. In September, we submitted a General R...

AI summary Nova Scotia Power submitted a General Rate Application, emphasizing reliability investments and affordability balance with customer advocates. They commit to correcting billing errors and cooperate with regulatory and cybersecurity investigations by NSEB and OPC.

d, NS Power plans to run calculations for each month in which the data was unavailable to establish the above-described ADC evaluations and the cost to serve under the ELIADC and One-Part RTP Tariffs. Renewable to Retail Information NS Pow...

AI summary NS Power plans to calculate ADC evaluations and cost-to-serve under ELIADC and One-Part RTP tariffs despite data gaps caused by an incident. The 2025 renewable-to-retail market report may be delayed due to model unavailability, and manual meter reading processes are being used to address billing disruptions.

reducing estimated billing going forward. In acknowledging that customers’ billing experience was impacted by the Incident, NS Power has waived all late fees and paused collections activity since the Incident. Capital and ACE Plan Capital...

AI summary NS Power has waived late fees and paused collections due to billing impacts from an Incident. Capital budgeting and the 2025 ACE Plan face data challenges, with mitigation via spreadsheets. The CIS replacement project is delayed due to the Incident, noted by the NSEB.

power poles across the province and clearing trees from 1,500 kilometers of power lines. We continue to make essential investments to meet our customers’ energy needs and strengthen future resilience. In September, we submitted a General R...

AI summary NS Power submitted a General Rate Application to the Nova Scotia Energy Board, emphasizing the need for reliability investments while balancing affordability. They collaborated with customer advocates and committed to addressing billing errors. Ongoing cyber investigations by NSEB and OPC are noted, along with a focus on transparency and trust-building.

rioritized corporate convenience and interest over consumer protection. Furthermore, NSP shifted the financial, emotional, and logistical burden of its multiple failures onto its customers. 4. The Data Breach caused both a mass personal in...

AI summary The Plaintiff alleges that NSP prioritized corporate interests over consumer protection, causing a data breach and billing integrity failures. These failures exposed customer information and led to inaccurate billing. The action seeks relief under the Class Proceedings Act for negligence, breach of contract, and statutory violations, including privacy and consumer protection laws.

s imbalance by shifting the burden of its system failures onto Nova Scotia consumers. 59. The Plaintiff states that NS P's conduct in this regard entitling her to damages and other relief. VI. DAMAGES AND LOSS 60. The Plaintiff states that...

AI summary The plaintiff alleges NSP, as a regulated monopoly, breached legal and statutory obligations, causing overpayment, financial hardship, emotional distress, and identity theft risks. Relief sought includes class certification, declarations of breaches, and damages (general, aggravated, punitive).

We understand that the estimated billing process has raised concerns among our customers. To address this, we have provided flexible options such as Equal Billing, pay-what- you-can arrangements, and photo meter reads. Additionally, we hav...

AI summary The company acknowledges customer concerns about billing inaccuracies and has introduced flexible billing options (Equal Billing, pay-what-you-can), waived late fees, and implemented photo meter reads to improve accuracy. Meter reconnection is scheduled for December 2025, with an online form promoted for customer convenience.

, with all meters and Response expected to be reconnected by the section For customers who were under-estimated and now face a large balance due to an actual meter reading, we are offering the option to pay the balance over an extended per...

AI summary NS Power offers customers with large outstanding balances the option to pay over 24 months and hosts community sessions across Nova Scotia to address billing questions, aiming to ease financial burdens and improve customer support.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Administration • Approval required for a credit...

AI summary The document outlines adjustments to project timelines due to various administrative and procurement-related issues, including invoice disputes, approval requirements, and mismatched pricing.

The following projects experienced adjustments to their completion timeline. An overview of the changes and associated rationale is outlined below: Pillar Project Summary of Change Rationale Administration Approval required for a credit on...

AI summary The document outlines adjustments to project completion timelines, citing issues such as invoice disputes, approval requirements, and discrepancies between purchase orders and invoices. These factors are delaying project progress and require resolution.