Topic:"Affordability" in M12767

Complaint Information DRO made decision 03/24/2026 on: Type of complaint: Billing Issues Additional details: I was never given correct bills to pay. These people made the numbers up and they were much lower than what I should have been bil...

AI summary The complainant alleges that NSP provided incorrect bills with fabricated numbers, including data from before they moved in, resulting in a massive unexpected bill. They seek an apology and assurance of accurate billing.

From: Briar Lee Mitchell < > Sent: June 9, 2026 2:02 PM To: Wallace, Lisa Cc: Cavanaugh, Marina ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reiner ; Customer Relations ; Penne...

AI summary Briar Lee Mitchell accuses NS Power of refusing to allow current bill payments, leading to escalating charges and interest. She claims the company is corrupt and colluding to increase her costs, while also expressing frustration over delayed resolution of her case.

your responsibility to pay for what you consumed with the financial hardship the large sum is likely to cause, the Board has determined you should pay any outstanding amount over a three-year period. Therefore, I am directing NS Power to o...

AI summary The Board has denied the appeal but directed NS Power to provide a three-year payment plan for outstanding charges to Ms. Mitchell without interest or penalties. The plan must include detailed calculations, assumptions, and scenarios for consumption variations. NS Power must submit its explanation by August 31, 2026, and allow for a week of public comment.

Operation of the Budget Settlement Plan No interest, penalty, or late payment charges will be applied while Ms. Mitchell remains in compliance with the proposed payment arrangement. If Ms. Mitchell defaults on the arrangement, NS Power may...

AI summary The Budget Settlement Plan allows Ms. Mitchell to pay her electricity bill in installments without interest or late fees, provided she remains compliant. The plan includes a fixed monthly payment covering both ongoing usage and arrears repayment. NS Power will review and adjust the usage component every six months based on actual consumption, while the arrears repayment remains fixed. At the end of the arrangement, Ms. Mitchell can choose to stay on Equal Billing or return to standard billing.

Alternative Approach As an alternative approach, Ms. Mitchell could elect to make a down payment toward the outstanding arrears balance. When offering a Budget Settlement Plan, NS Power would typically request a down payment equal to 50% o...

AI summary Ms. Mitchell has the option to make a down payment toward her outstanding arrears balance as part of a Budget Settlement Plan. NS Power typically requests a 50% down payment, with the remaining balance repaid over 36 months. No interest or penalties would apply if she remains compliant with the arrangement.