Topic:"Affordability" in M12936

acy; that test results indicate that meter #2517219 is operating within prescribed accuracy limits; that you suggest "internal manipulation or system malfunction with NSP's account management system"; that you indicate that you disabled Au...

AI summary The dispute revolves around a customer's claim that NSP improperly removed funds after they disabled Auto-Pay, with NSP explaining that the payment was processed before the cancellation. The Board's regulations and the Electricity and Gas Inspection Act are referenced, emphasizing NSP's responsibility to deliver power and not control on-premise energy usage. Meter accuracy is highlighted as a key factor in resolving consumption disputes.

Nova Scotia Power Inc. PO Box 848, Halifax Nova Scotia B3J 2V7 www.nspower.ca Account Number Automatic Payment Jul 21 $934.60 Dear Teri, I would like to request an independent review of my meter from Measurement Canada. I would like to I r...

AI summary The customer is requesting an independent review of their meter by Measurement Canada, asking for verification of installation, remote read accuracy, multiplier application, and configuration, along with additional documentation such as CT ratio, configuration sheets, and commissioning reports.

A. Overview The first issue concerns the pre-authorized debit ("PAD") that NS Power initiated after I turned off Auto Pay through MyAccount. This issue is separate from whether the electricity bill itself was accurate. Even if the Board fi...

AI summary The text discusses a customer's concern regarding NS Power's pre-authorized debit (PAD) after Auto Pay was cancelled through MyAccount. It highlights the need to determine if NS Power remained authorized to withdraw funds post-cancellation and whether customers were adequately informed about how cancellation works under the PAD Agreement.

B. The Administrative Billing Error NS Power acknowledges that an administrative error resulted in about five months of electricity use not being billed when it normally would have been. NS Power states that this delay was caused by an int...

AI summary NS Power admits to an administrative error that caused a five-month delay in billing electricity use. The error was internal and not the customer's fault, and NS Power offered a goodwill credit of $100. The customer questions how the delayed consumption was ultimately reconciled.

B. NS Power's Evidence NS Power has now provided documents about the installation and commissioning of the metering equipment serving my property. That documentation identifies, among other matters: - the installation of the metering equip...

AI summary NS Power has submitted documentation regarding the installation and commissioning of metering equipment, including details such as the CT ratio and billing multiplier. The information was not available during an earlier dispute resolution process, despite repeated requests.