Topic:"Affordability" in M12984

Scotia Power's control, to: fully reconcile and correct the account; recall or withdraw the account from CBCC; instruct CBCC to withdraw the collection placement and request deletion of the associate d reporting from Equifax Canada and Tra...

AI summary The individual is requesting Nova Scotia Power to correct and withdraw a collection account from credit reporting agencies, ensure deletion of the associate's reporting, and provide written confirmation of all corrective actions. If the Board cannot directly order these actions, they request findings on Nova Scotia Power's compliance with relevant regulations and a directive to reconsider the recall of the collection account.

GROUND 7 – DEPOSIT APPLICATION DOES NOT RESOLVE THE UNDERLYING DISPUTE I acknowledge that my security deposit of approximately $300 was applied toward the outstanding balance, reducing it to $293.46 before referral to collections. However,...

AI summary The applicant acknowledges that a security deposit was applied to an outstanding balance but argues that this does not resolve the underlying issues, including procedural failures by Nova Scotia Power, such as improper notice and failure to act on a disconnection request.

FORMAL REQUESTS I am requesting the following, in writing, within 10 business days: - 1. Immediate recall of Debt from CBCC collections. - 2. Written direction to Equifax Canada and TransUnion to remove the collections entry from my credit...

AI summary The individual is requesting the immediate recall of debt from CBCC collections, removal of the collections entry from credit files due to name inaccuracy and disputed charges, and detailed documentation regarding billing terms, disconnection procedures, and account activity from August 2025 to April 2026. They also seek an explanation for continued account activity after vacating the property and confirmation of all communication attempts.

in its entirety and, in recognition of the inconvenience experienced by Mr. Somal, has waived the full outstanding balance of $293.46. As a result, there is no longer any amount owing on the account. NS Power has also taken steps to correc...

AI summary NS Power has waived the outstanding balance on Mr. Somal's account and taken steps to correct any records related to the account's referral to collections. NS Power requests that the appeal be considered resolved and the matter closed.