Topic:"Affordability" in M13075

ound to be outside the allowable limits, Measurement Canada will provide details as to the level of inaccuracy for required account adjustment. In the latter case, the $55.00 fee would not be charged. From: Customer Relations Sent: Friday,...

AI summary NS Power is responding to a dispute regarding a 9,614 kWh adjustment on a customer's account. They provided meter test results and account ledger details, confirming that estimated meter reads were used between August 2025 and April 2026. They assert that billing was appropriate and that any discrepancies will be corrected in future bills.

7. A payment arrangement does not resolve the issue under appeal NS Power offers to establish a payment arrangement for the outstanding balance. We appreciate that offer, but affordability is not the issue before the Board, We have continu...

AI summary NS Power proposes a payment arrangement for an outstanding balance, but the Board emphasizes that affordability is not the issue. The dispute centers on whether the $1,934 June 2026 reconciliation was properly substantiated, allocated, and billed, and a payment arrangement does not address this underlying issue.