Topic:"Appeal Processes" in M12338

REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor P.O. Box 1692, Unit "M" Halifax, NS B3J 3S3 Re: M12338 – DRO Appeal – Sherry Dennis Dear Ms. Wallace: In the Nova Scotia Energy Boar...

AI summary This letter from the Nova Scotia Energy Board directs Nova Scotia Power Inc. to respond to an appeal by Sherry Dennis regarding a decision by the Dispute Resolution Officer. The appeal pertains to billing and AMI program opt-out communications, with relevant documents attached as confidential attachments.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb September 9, 2025 Dear...

AI summary The document outlines the review process of an appeal by Sherry Dennis against a decision made by the Dispute Resolution Officer (DRO) regarding a matter involving Nova Scotia Power Inc. (NS Power). The Board has examined multiple submissions, including the DRO's decision, the appeal, and responses from both parties.

APPEAL OF THE DRO DECISION The Board understands that you are appealing the DRO decision dated June 2, 2025, on the following grounds: - NS Power and Measurement Canada tested your meter and found it working properly but nothing in your ho...

AI summary The customer is appealing a DRO decision dated June 2, 2025, regarding an increase in energy consumption. The DRO found the meter to be working properly and noted that the customer did not accept the decision. The DRO is an independent third party, and customers may appeal decisions to the Board within 12 days.

The following table summarizes some of the key events in the evidence before the Board. Date Event Mar 6, 2020 Meter #2056066 (an AMI meter) was installed at , Dartmouth Jun 29, 2022 You started account # with NS Power for , Dartmouth Feb...

AI summary The text details a customer's interaction with NS Power regarding an AMI meter, billing disputes, and the opt-out process, culminating in an appeal to the DRO and the Board. Key events include meter testing, communication with NS Power, and regulatory involvement.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb June 23, 2025 Dear Appe...

AI summary This letter acknowledges receipt of an appeal by Sherry Dennis against a decision made by the Dispute Resolution Officer of Nova Scotia Power Inc. The appeal relates to a matter (M12338) and outlines the process for submitting evidence and the public record nature of the appeal.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 322409 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to file a response to an appeal by July 8, 2025, and to provide relevant documents reviewed by the DRO. The appeal process is being managed under Regulatory Rule 12, and the Board will consider all information to determine if further documentation is needed.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia 83J 3P6 Moiling Address PO Box 1692, Unit M Halifax, Nova Scotia 83J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb August 1, 2025 Dear Ms....

AI summary The letter from Lisa Wallace, Chief Clerk of the Board, responds to Sherry Dennis's July 21, 2025, submission in the appeal case M12338, requesting confidentiality for a specific part of her response to Nova Scotia Power Inc. The Board asks for clarification on which specific words should be kept confidential.

July 21, 2025 Re: Re: M12338 – DRO Appeal Please accept the following as my submission to the Board I have reviewed the document submitted on behalf of NS Power, see below for my responses: There is very little new information – they have...

AI summary The submitter criticizes NS Power's response to the Board, stating that it has not addressed raised concerns and merely repeats previous responses despite contradictory evidence.

Hello This is email number 6 within thirty days for follow up you indicate. I am in the middle of your (NS Power) Appeal process and until that is completed I will not be making a decision on what I want to do. I have stated multiple times...

AI summary The sender is in the middle of an appeal process with NS Power and will not make a decision until it is completed. They have been receiving follow-up emails and are warning the recipient not to continue sending messages, as they may file another complaint or add to their current one.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb September 9, 2025 Dear...

AI summary The Nova Scotia Utility and Review Board (NSURB) has reviewed an appeal by Sherry Dennis regarding a decision made by the Dispute Resolution Officer (DRO) in June 2025. The appeal concerns a matter involving Nova Scotia Power Inc. (NS Power), and the Board has considered various documents submitted by both parties, including responses and information requests.

APPEAL OF THE DRO DECISION The Board understands that you are appealing the DRO decision dated June 2, 2025, on the following grounds: - NS Power and Measurement Canada tested your meter and found it working properly but nothing in your ho...

AI summary The customer is appealing a DRO decision dated June 2, 2025, regarding an energy consumption increase. NS Power and Measurement Canada confirmed the meter was functioning properly, and the customer disputes the DRO's findings, suspecting the smart meter may be faulty or hacked. The DRO's decision is binding on NS Power but not the customer, who may appeal to the Board within 12 days.

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia 83J 3P6 Moiling Address PO Box 1692, Unit M Halifax, Nova Scotia 83J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb September 9, 2025 Dear...

AI summary This document acknowledges receipt of an appeal by Sherry Dennis regarding a decision by the Dispute Resolution Officer. It explains that decisions of the Board can be appealed to the Nova Scotia Court of Appeal under the Energy and Regulatory Boards Act, with specific procedural requirements outlined.