Topic:"Appeal Processes" in M12485

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb September 23, 2025 Dear...

AI summary This letter acknowledges the receipt of an appeal by Jean NEARING against a decision by the Nova Scotia Power Inc. (NS Power) Dispute Resolution Officer (DRO). The appeal relates to a decision dated September 22, 2025, and the Board will provide a copy of the appeal and related materials to NS Power and the DRO. The letter also outlines procedures for handling the appeal and public access to records.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 324477 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to respond to an appeal by a specific deadline and has directed NS Power to hold disconnection notices on a property until a decision is made. The appeal process involves submitting evidence and a response, with the appellant having 10 business days to reply.

APPEAL OF THE DRO DECISION You appealed the DRO decision dated September 22, 2025, on the following grounds: - You had a credit amount before the bill dated August 19, 2025, and believe that you were double charged for the amount you had p...

AI summary The customer is appealing a DRO decision dated September 22, 2025, arguing they were double charged and that the case was closed without resolution. The DRO, an independent third party, ruled that the customer was appropriately billed after a meter reading reconciliation. The customer may appeal to the Board within 12 days.