Topic:"Appeal Processes" in M12527

3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb April 15, 2026 MacKay K...

AI summary This document outlines an appeal by MacKay Kincaid-Webster against a decision made by the Dispute Resolution Officer (DRO) regarding Nova Scotia Power Inc. The Board has received the appeal, along with supporting documents, including the DRO's decision, the appeal itself, NS Power's response, and responses to the Board's information requests.

APPEAL OF THE DRO DECISION You appealed the DRO's decision, dated October 21, 2025, on the following grounds: - 1) Your January consumption was doubled compared to the same period last year for a 450 square-foot apartment; and - 2) You wer...

AI summary The customer is appealing a DRO decision dated October 21, 2025, citing a significant increase in January consumption for a small apartment and concerns about the impact of a cyber incident. The DRO is an independent third party whose decisions are binding on NS Power but not on the customer, who may appeal to the Board within 12 days.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 325336 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to file a response to an appeal by November 6, 2025, and has directed NS Power to hold disconnection notices until a decision is made. The appellant is given 10 business days to reply to NS Power's response.

APPEAL OF THE DRO DECISION You appealed the DRO's decision, dated October 21, 2025, on the following grounds: - 1) Your January consumption was doubled compared to the same period last year for a 450 square-foot apartment; and - 2) You wer...

AI summary The customer appeals the DRO's decision regarding a billing dispute and concerns about a cyber incident. The DRO is an independent third party whose decisions are binding on NS Power but not on the customer, who may appeal to the Board within 12 days.