[email protected] Swati Patel Once I issue a Decision in a matter, I withdraw from it. The Customers options then become: (1) Appeal the Decision to the NSUARB and (2) Work with N.S.Power to implement the Decision.
AI summary Once a decision is issued by the Dispute Resolution Officer, customers have two options: appeal the decision to the NSUARB or work with Nova Scotia Power to implement it.
Dispute Resolution Officer From: swati nena Sent: December 8, 2025 8:55 PM To: [email protected] Cc: [email protected] Subject: Re: DRO Final Written Decision re Swati Patel Billing Dispute Dear Mr. Farmer, Thank yo...
AI summary The customer disputes the accuracy of the billing reconciliation and the transparency of the calculations applied to their account. They highlight unresolved issues, including a lack of detailed breakdowns and inconsistencies in kWh usage. The customer seeks guidance on next steps and potential avenues for review or relief.
ge and asked that the dispute remain open for formal determination. This is referenced on pages 17 to 18 of 25 in the DRO December 29, 2025 L. Wallace file attached as Confidential Attachment 1 . • December 8, 2025 – The DRO issued his Fin...
AI summary Ms. Patel appealed a DRO decision regarding billing accuracy, but NS Power supports the DRO's finding that billing was appropriate. The DRO has withdrawn from the matter, and Ms. Patel is advised to appeal to the NSEB or work with NS Power to implement the decision.
3rd Floor, 1601 Lower Water Street Halifax, Nova Scotia B3J 3P6 Mailing Address PO Box 1692, Unit M Halifax, Nova Scotia B3J 3S3 TEL 902-424-1332 FAX 902-424-3919 TF 1-833-809-0040 [email protected] nserbt.ca/nseb December 11, 2025 Dear...
AI summary The letter acknowledges receipt of an appeal by Swati Patel against a decision made by the Dispute Resolution Officer of Nova Scotia Power Inc. It outlines the process for handling the appeal, including the provision of evidence and public record considerations.
suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 326383 By copy of this letter, the Board reques...
AI summary The Board has requested NS Power to respond to an appeal by a specified deadline and provided instructions regarding the submission of evidence and disconnection notices. The appellant is given 10 business days to reply to NS Power's response, and the Board will review all submissions to determine if additional documentation is needed.
APPEAL OF THE DRO DECISION You appealed the DRO decision dated December 8, 2025, on the following grounds: 1) Your bills included estimated usage caused by the cyber incident with no clear explanations of how charges were calculated; and T...
AI summary The customer is appealing a DRO decision from December 8, 2025, related to billing charges following a cyber incident. The appeal argues that the DRO did not sufficiently address inconsistencies in usage history and how charges were calculated. The DRO is an independent third party whose decisions are binding on NS Power but not on the customer, who may appeal within 12 days.
Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →