Topic:"Appeal Processes" in M12816

Appeal - NS Power Dispute Resolution Officer (DRO) Reference Number: 260422001 Submitted on: Wednesday, April 22 2026 at 01:06:26 PM (ADT) Contact Information Name on account: Harley G kalbfleisch Account number: Business contact: Account...

AI summary An appeal related to NS Power's Dispute Resolution Officer (DRO) is submitted under reference number 260422001 on April 22, 2026. The document includes contact details for Harley G. Kalbfleisch, though account and mailing addresses are redacted.

Complaint Information DRO made decision on: April 21, 2026 Type of complaint: Billing Issues Additional details: Greetings! It is my intention to appeal the final decision made by the DRO to you the Nova Scotia Energy Board. This appeal co...

AI summary Harley Kalbfleisch appeals a DRO decision regarding a 160% increase in 2025 electricity bills, citing a 128% rise in KWH usage. The complainant attributes the surge to a data breach impairing Nova Scotia Power's system control and alleges improper use of a provincial tax rebate account to adjust billing errors. The appeal seeks a full-year explanation, not just a limited timeframe analysis.

Harley In response to your following email and its attachment, I will begin with my Role Statement as Dispute Resolution Officer (DRO) in matters of dispute between N.S.Power and their Customers : I am not an employee of Nova Scotia Power...

AI summary The Dispute Resolution Officer (DRO) clarifies their role in resolving disputes between N.S.Power and customers, emphasizing independence from both parties. Customers may appeal DRO decisions to the Board within 12 days. N.S.Power must obtain customer consent to share account information with the DRO.

er's day-to-day operations. My Decisions are binding on Nova Scotia Power but not on the Customer. Customers may appeal my Decisions (within 12 days of receipt of Final Written Decision) to the Board. Your Dispute in summary is: that you h...

AI summary Customer disputes N.S.Power's billing method, claiming overcharging of at least $662 due to errors in reconciling estimated meter readings with actual readings. The DRO's decision is binding on N.S.Power but not the customer, who may appeal within 12 days. The customer notes a $731.51 refund was issued after actual readings were obtained, but disputes the accuracy of the correction method.

PO Box 910 Halifax, Nova Scotia Canada B3J May 7, 2026 REDACTED Lisa Wallace Chief Clerk of the Board Nova Scotia Energy Board 1601 Lower Water Street, 3rd Floor Halifax, NS B3J 3S3 Re: M12816 – DRO Appeal – Harley Kalbfleisch Dear Ms. Wal...

AI summary The Nova Scotia Energy Board (NSEB) directs Nova Scotia Power Inc. (NS Power) to respond to an appeal (M12816) by Harley Kalbfleisch against a Dispute Resolution Officer (DRO) decision dated April 21, 2026. NS Power must file a response by May 7, 2026, and provide the complete DRO file and supporting information. Confidential attachments include the DRO file and customer account details from NS Power's CIS database.

April 23, 2026 Dear Appellant: M12816 – Nova Scotia Power Inc. – Appeal by Harley KALBFLEISCH of a Decision of the Dispute Resolution Officer This will acknowledge receipt of your correspondence received by the Board on April 22, 2026, app...

AI summary This letter acknowledges an appeal by Harley Kalbfleisch against a Nova Scotia Power Inc. (NS Power) Dispute Resolution Officer (DRO) decision. The Board provides NS Power contact details, notes that the appeal does not halt arrears recovery, and outlines public record rules for appeal evidence, including confidentiality requests under Regulatory Rule 12.

o Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document Number: 329800 By copy of this letter, the Board reques...

AI summary The Board requests NS Power to respond to an appeal by May 7, 2026, and to provide the complete file reviewed by the DRO. Disconnection notices on the property are paused until the Board decides. The appellant has 10 business days to reply to NS Power's response.

From: Wallace, Lisa Sent: May 11, 2026 8:37 AM To: harley kalbfleisch Cc: Mavhunga, Miranda ; Mersey, Janice ; Penney, Nicole ; Blake Williams ; Carley Freeman ; Chris Lanteigne ; Jennifer Ross ; Kathleen Murray ; Lisa Forsey ; Sofia Reine...

AI summary The email confirms that Harley Kalbfleisch is satisfied with NS Power's response to the appeal, leading the Board to conclude the matter and close the file. The proceeding is deemed resolved without further action.