Topic:"Appeal Processes" in M13093

Background By way of background, this is the second appeal arising from billing concerns raised by Ms. Coxhead. On March 9, 2026, the DRO issued a Final Written Decision finding that, in accordance with Board-approved Regulation 5.1, NS Po...

AI summary This appeal arises from billing disputes involving Ms. Coxhead, where the DRO and the Board upheld NS Power's billing practices. NS Power proposed a revised payment plan after the Board's decision, factoring in updated account balances and usage estimates. The Board directed NS Power to establish a reasonable payment arrangement based on the customer's ability to pay.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 333165 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to file a response to an appeal by October 1, 2026, and has directed NS Power to hold disconnection notices on the property until a decision is made. The appeal process involves providing evidence and allowing for a reply from the appellant within 10 business days.