Topic:"Appliance Standards" in M03452

omeowners. Thus, at first glance the NH program may have been mostly a heat pump program. That said, survey respondents reported strong interest in energy efficiency and satisfaction with the program. 3.8 Appliance Retirement and Replaceme...

AI summary The text discusses the success of the NH program, which appears to be primarily a heat pump initiative, and highlights strong interest in energy efficiency among participants. It also addresses the potential for an appliance retirement and replacement program in Nova Scotia, noting the need to address free ridership, revise incentive structures, and improve communication for future phases of the program.

opportunities to have their appliances picked up and recycled outside of the Appliance Retirement Program and the other options require that customers pay a fee. ARR-F5. ARR-R5. While participant motivations to dispose of their appliances...

AI summary The text discusses motivations for appliance retirement, noting that pickup services and incentives were key drivers for participation, with energy savings being a motivation for some participants. It also highlights that some customers may prefer alternative disposal methods outside the program due to fees.

S .................................................................... 40 TABLE 4-9: APPLIANCE ENERGY SAVINGS ESTIMATES ........................................................................... 40

AI summary The text references a table (Table 4-9) titled 'Appliance Energy Savings Estimates' located on page 40 of the document. No further details or analysis are provided in the given text.

as the second-most frequently mentioned motivation (33%). Compared to 2008 and 2009, relatively few non-participants purchased CFLs during the program period (6 out of 70). (Table 5-9 and Table 5-10)

AI summary The text indicates that CFL purchases by non-participants were low during the program period, with only 6 out of 70 purchasing CFLs, compared to higher rates in 2008 and 2009. This is noted as the second-most frequently mentioned motivation.

Table 5-23: Disposition of Installed CFLs Bulb Type Replaced 2008 Participants 2009 Participants 2010 Participants Sample size 55 69 68 Incandescent bulb 80% 85% 79% CFL 9 6 15 Installed in new 11 8 6 fixture Room Where CFL 2008 2009 2010...

AI summary Table 5-23 presents data on the disposition of installed compact fluorescent lamps (CFLs) across different bulb types and room locations for participants in 2008, 2009, and 2010. The data shows the percentage of CFLs replaced with incandescent bulbs and the distribution of installed CFLs by room type.

50-2 Howard Street, Somerville, MA 02144 Phone: (617) 284-6230 Fax: (617) 284-6239 www.nmrgroupinc.com Evaluation of 2010 Appliance Retirement & Replacement Programs

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs. It likely assesses the effectiveness, impact, and outcomes of these initiatives aimed at retiring old appliances and replacing them with more energy-efficient models.

Contents 1 EXECUTIVE SUMMARY ................................................................................................................................ I IMPACT EVALUATION FINDINGS .......................................................

AI summary The document outlines the structure and content of an impact evaluation for a program involving appliance retirement and replacement. It includes sections on program description, background, methodology, and evaluation findings.

METHODOLOGY FOR REFRIGERATORS AND FREEZERS................................................................................ 10 3.1.1 Lab-to-On-site Factor ........................................................................................

AI summary The document outlines a methodology for assessing energy efficiency in refrigerators and freezers, including lab-to-on-site factors and degradation factors. It also discusses components of appliance retirement and replacement programs, as well as free-ridership estimation.

NMR 4.2.1 Appliance Retirement Program Planning .............................................................................................. 32 4.2.2 Appliance Retirement Program Staffing ....................................................

AI summary The text outlines the planning, staffing, and scheduling for appliance retirement and replacement programs, as well as administrative structures, information sources, and participant motivations for these programs.

......................................................... 38 4.5.3 Staff and Contractor Perspectives .......................................................................................................... 39 4.6 PARTICIPATION DECISION ....

AI summary This section of the document discusses various aspects of appliance retirement and replacement behaviors, including participant perspectives, disposal methods, and the influence of programs on participation decisions. It also covers the characteristics of old appliances and the importance of secondary appliances.

ACEMENT BEHAVIORS...................................................................................................... 50 4.10 IMPORTANCE OF A SECONDARY APPLIANCE ..............................................................................

AI summary The text discusses appliance behaviors, the importance of secondary appliances, and program experience and satisfaction related to appliance retirement and replacement. It also outlines improvement opportunities and coverage gaps from participant, staff, and contractor perspectives.

............................. 57 4.12.4 Coverage Gaps .................................................................................................................................. 58 NMR 4.13 STRENGTHS AND SUCCESSES .....................

AI summary The document outlines sections related to coverage gaps, strengths, and successes, as well as demographics and firmographics. It includes topics such as appliance retirement and replacement, and references an appendix with interview guides and questionnaires.

.................................................................................... 31 TABLE 4-3: HOW PARTICIPANTS FOUND OUT ABOUT THE PROGRAM ............................................... 35 TABLE 4-4: HOW PARTICIPANTS ENROLLED IN PROG...

AI summary The text presents a series of tables that outline various aspects of a program, including how participants found out about it, enrollment methods, ease of enrollment, scheduling for appliance pickup, and reasons for appliance disposal.

NMR TABLE 4-9: RESPONDENTS’ ABILITY TO BEAR THE FULL COST OF RECYCLING ........................... 40 TABLE 4-10: AMOUNT WILLING TO PAY TO REMOVE APPLIANCE ...................................................... 40 TABLE 4-11: INFLUENCE OF...

AI summary The text presents a series of tables analyzing respondents' willingness to pay for appliance recycling, the influence of incentives and program information on participation decisions, and the disposal methods and conditions of removed appliances.

......................... 55 TABLE 4-38: RECOMMENDATIONS FOR IMPROVING PROGRAM IN FUTURE ................................... 57 TABLE 5-1: TYPE OF HOME ..........................................................................................

AI summary The text lists tables and figures from a regulatory proceeding document, including recommendations for improving programs and demographic data related to home ownership, education, income, and other factors. It also includes logic models for appliance retirement and replacement programs.

E RETIREMENT PROGRAM LOGIC MODEL........................................................5 FIGURE 2-2: APPLIANCE REPLACEMENT PROGRAM LOGIC MODEL ....................................................9 NMR Evaluation of 2010 Appliance Retireme...

AI summary This report evaluates the 2010 Efficient Products Appliance Retirement and Replacement program (ARR) conducted by NMR Group for Nova Scotia Power and Efficiency Nova Scotia Corporation. The impact evaluation estimates energy savings of 2,286 MWh and demand savings of 476.4 kW based on program records, surveys, and data from AHAM.

vel energy and demand savings estimates can be found in Table 1. For the 2010 program year, the generator-level impacts were estimated at 2,286 MWh of energy savings and 476.4 kW of demand savings.1 Table 1: 2010 Program Energy and Demand...

AI summary The text provides energy and demand savings estimates for the 2010 program year, including data on appliance retirement and replacement programs. It details gross and net savings at the generator level, with specific figures for different appliance types.

ent Refrigerators 31.2 149.8 100% 31.2 149.8 Total 639.8 3,070.5 74% 476.4 2,285.9 Program NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page iii Findings and Recommendations The process evaluation drew upon in-depth i...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs in Nova Scotia found substantial demand for such programs, despite high free ridership levels. The program achieved its savings goals and was extended into a second phase. Future programs need to address free ridership, incentive structures, promotion timing, and planning and communications.

Findings and Recommendations Finding Recommendation ARR-F1. ARR-R1. Around four out of five respondents who retired each appliance Appliances picked up by any future program have the type (76% for refrigerators; 79% for freezers; and 80% f...

AI summary The Appliance Retirement Program achieved its energy savings goals despite high free ridership. Most participants used the replaced appliances regularly. The program should expand and improve screening to reduce free ridership and consider the impact of appliance replacements on energy savings.

rator (56%) or freezer (50%) appliance replacements when considering the costs and three-quarters of those who removed a dehumidifier (73%), and benefits of the appliance retirement program. replaced the appliance with another appliance of...

AI summary The evaluation of the 2010 appliance retirement and replacement programs indicates that most participants replaced retired appliances with similar ones, highlighting the program's impact on appliance replacement behavior.

differences. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page iv

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, focusing on their effectiveness and impact.

Findings and Recommendations Finding Recommendation ARR-F4. ARR-R4. The appeal of the Appliance Retirement Program lies in the ease Any future program design should seek to replicate with which customers can enroll as well as the relative...

AI summary The Appliance Retirement Program was well-received due to its ease of enrollment and pickup services. Customers were motivated by convenience and incentives, with different motivations observed for different appliance types. Program design recommendations emphasize replicating these successful elements in future initiatives.

ir appliance. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page v

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, focusing on their effectiveness and impact.

ely perform their to overcome this obstacle and successfully launch on schedule, role. the short lead time made it difficult for subcontractor to properly prepare for program implementation. NMR Evaluation of 2010 Appliance Retirement & Re...

AI summary The text discusses challenges faced in implementing appliance retirement and replacement programs, including short lead times that hindered proper preparation by subcontractors. NMR is mentioned as an entity involved in the process.

n. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page vi Findings and Recommendations Finding Recommendation ARR-F12. ARR-R12. The Appliance Retirement Program included a number of Close planning and coordination, and...

AI summary The Appliance Retirement Program faced communication challenges among multiple involved organizations, leading to lower participation in the second phase. Issues included delayed information sharing and inadequate preparation of the call center, highlighting the need for better coordination and communication protocols.

with the Appliance Replacement Program and use it as an opportunity to gain a foothold in the multi-family sector. As the program establishes itself, it will provide opportunities to deepen 2 NMR also encountered similar difficulties in at...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs highlights challenges faced by NMR in engaging program participants, particularly due to the program's slow adoption and difficulty in contacting participants, which limited the depth of the process evaluation.

program. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page viii

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, focusing on their effectiveness and outcomes.

NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 1 2 Program Description and Data Tracking

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, focusing on program description and data tracking methods.

2.1 Program Description The 2010 Appliance Retirement and Replacement program (ARR) was a pilot program offered to customers in the regional municipalities of Halifax and Cape Breton in the second half of 2010. The Appliance Retirement pro...

AI summary The 2010 Appliance Retirement and Replacement (ARR) program, also known as the 'Pull the Plug' program, was a pilot initiative in Halifax and Cape Breton. It offered free appliance pickup and incentives for retiring old refrigerators, freezers, and dehumidifiers, and provided discounted energy-efficient refrigerators for multi-residential buildings with rebates. The program was extended due to high participation.

ck-up service (Recycler). Worked with the Appliance Retirement program component to pick up the old appliances from single family homes in Nova Scotia and transport them to the recycler.  Retailer. Worked with the Appliance Replacement pr...

AI summary The Appliance Retirement and Replacement (ARR) program in Nova Scotia aimed to remove inefficient appliances from single-family homes and multi-residential buildings, promoting energy efficiency and environmental benefits. It involved recycling, education, and the replacement of refrigerators with energy-efficient models, implemented between June and November 2010.

, local recycler and shipping companies were identified, incentive levels were determined, and a marketing communication plan was developed. The program was implemented between June and November 2010. 2.2.1 Appliance Retirement Program The...

AI summary The Appliance Retirement program was a pilot initiative aimed at removing inefficient appliances from the grid through recruitment of drivers, marketing outreach, and rebate processing. The program was implemented between June and November 2010 with the goal of promoting recycling and market transformation.

the pickup drivers to be working appliances. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 3

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, focusing on their effectiveness and impact. It includes a page reference and the involvement of NMR.

Program Assumptions  Sufficient marketing and outreach. Marketing and outreach activities are sufficient to recruit adequate numbers of participants.  Sufficient program delivery staff. The program hires companies with sufficient numbers...

AI summary The text outlines program assumptions, barriers, and short-term outcomes related to appliance recycling. It highlights the importance of marketing, staff capacity, and accessibility, while noting challenges such as customer reluctance and inaccessibility. Short-term outcomes include awareness, appliance pickup, and energy savings through recycling.

appliances in the market. Energy savings are achieved when old appliances are removed from the home and fewer inefficient products are in the market.  Old appliances recycled. Most of the materials in the old appliances are recycled. NMR...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs highlights outcomes such as sustained energy savings, bill reductions, environmental benefits from recycling, and participant incentives. It also discusses long-term outcomes like increased customer engagement with DSM programs and reduced emissions.

Appliance Retirement Program Logic Model NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 6

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, focusing on the logic model developed by NMR. It outlines the structure and goals of the program aimed at retiring inefficient appliances and replacing them with more energy-efficient alternatives.

2.2.3 Appliance Replacement Program Theory The Appliance Replacement program component was a pilot with primarily a Resource Acquisition objective of removing inefficient refrigerators from the grid and replacing them with energy efficient...

AI summary The Appliance Replacement Program aims to remove inefficient refrigerators from the grid and replace them with energy-efficient models, primarily through vendor contracts, marketing outreach, and rebate processing. The program also seeks to shift market behaviors and attitudes toward energy efficiency and proper recycling practices.

ords/building management are sufficient generate interest for the program.  Prospective customers have available budget. The prospective customers have the budget available to purchase multiple refrigerators through the program.  Vendor...

AI summary The document outlines the conditions required for the success of an appliance retirement and replacement program, including customer budget availability, vendor stock levels, delivery capabilities, and staff skills. It is part of an evaluation of 2010 programs conducted by NMR.

rigerators and pickup the old refrigerators. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 7

AI summary The document discusses the evaluation of 2010 Appliance Retirement & Replacement Programs, focusing on the collection of old refrigerators and the replacement process.

pact the appliance‘s energy consumption. We weighted the lab-to-on-site ratios by sample size to calculate a lab-to-on-site factor of 0.82 (Table 3-1). The equation below displays this calculation. Table 3-1: California ARP Lab-to-On-site...

AI summary The text discusses the evaluation of an appliance replacement program, focusing on the lab-to-on-site energy consumption differences for refrigerators in cool climate zones. A weighted lab-to-on-site factor of 0.79 was calculated based on sample sizes from California results, which were used to assess the effectiveness of the program in a Canadian context.

s indoors at a relatively stable temperature. We weighted each of the results in Table 3-1 based on sample size, to develop a lab-to-on-site factor of 0.79. Below is an example of this calculation. 10 Cadmus et al. (2010). Residential Retr...

AI summary The text discusses the evaluation of 2010 appliance retirement and replacement programs, including a lab-to-on-site factor calculation based on sample size weighting. It references a report by Cadmus et al. (2010) and mentions climate zones relevant to the evaluation.

ing the northern region. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 13

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, focusing on their implementation and effectiveness in the northern region.

3.1.2 Degradation Factor A number of refrigerator metering studies have found that refrigerators and/or freezers degrade over time, in turn increasing their annual energy consumption. The NMR team reviewed three reports to determine what d...

AI summary The document discusses the degradation factor of refrigerators over time, referencing studies conducted in New York City and applying a 1.37% annual degradation rate to both refrigerators and freezers in Nova Scotia's Appliance Retirement Program. This rate was selected based on in situ metering data from multifamily buildings in New York, which has a climate similar to Nova Scotia.

tion rate specific to freezers. For this reason we applied the same degradation rate (1.37%) to freezers recycled through the retirement program component. 3.2 Appliance Retirement Program Component 3.2.1 Retirement Tracking Database Accor...

AI summary The Appliance Retirement Program component retired a significant number of refrigerators, freezers, and dehumidifiers between June and December 2010. The program assumed average annual energy consumption values for each appliance type and replaced all dehumidifiers with ENERGY STAR units due to the humid climate in Nova Scotia.

ppliance Retirement & Replacement Programs Page 15 Table 3-4 shows the distribution of participants by category. Most participants retired secondary appliances. Table 3-4: Participant Categories Participant Categories Refrigerators Freezer...

AI summary The document discusses the distribution of participants in appliance retirement programs, focusing on the replacement of secondary appliances. It outlines the calculation of unit energy consumption (UEC) for retired refrigerators and freezers using AHAM data and a degradation rate. The final UEC estimates are lower than the program's current assumptions.

tor we developed final UEC estimates of 1,252 kWh for refrigerators and 979 kWh for freezers. The UEC for both refrigerators and freezers were lower than the program‘s current assumptions (Table 3-5). Table 3-5: Comparison of UEC Estimates...

AI summary The document presents updated unit energy consumption (UEC) estimates for refrigerators and freezers, showing lower values than current program assumptions. A partial use factor was developed to adjust UEC estimates, reflecting that not all appliances are used year-round. AHAM provided historical data on appliance efficiency, and a degradation value was applied to freezers based on refrigerator studies.

appropriate alternative. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 16 primary appliances, and since secondary appliances were included in the program, the partial use factor is an important consideration when...

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, focusing on the use patterns of refrigerators and freezers among participants. It discusses plug-in patterns and their impact on adjusted gross savings estimates.

Occasionally 27 21 Never 7 7 14 For each category of participants, usage (in months) was divided by 12 to develop the partial use factors for the various plug-in time frames. Below is an example of the partial use factor for participants w...

AI summary The text discusses the calculation of partial use factors for participants in the Appliance Retirement Program (ARP), based on whether they replaced a primary or secondary refrigerator or freezer. These factors were determined by dividing usage in months by 12 and were used to evaluate the 2010 appliance retirement and replacement programs.

Replacement Equipment According to the participant survey, of the participants who had refrigerators retired by the program, 42% had a primary refrigerator retired through the program, 17% had a secondary refrigerator retired through the p...

AI summary The evaluation of the appliance retirement program considers the replacement of retired refrigerators and freezers, using energy consumption estimates from AHAM for new and used equipment. It assumes that used appliances have lower energy efficiency and applies a lab-to-on-site factor to estimate annual energy consumption for replacement equipment.

iptive Measures and Assumptions. January, 2010. 20 PA Consulting and Patrick Engineering (2009). Dehumidifiers Deemed Savings Review for Targeted Home Performance with ENERGY STAR. March 19, 2009. NMR Evaluation of 2010 Appliance Retiremen...

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, referencing a review of dehumidifier deemed savings conducted by PA Consulting and Patrick Engineering in 2009.

Y STAR. March 19, 2009. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 20

AI summary This document evaluates the 2010 Appliance Retirement & Replacement Programs, focusing on their effectiveness and impact.

four appliances retired through the program. Evaluated savings were lower than the tracked savings for all measures except room air conditioners—the program did not calculate savings for these units. Table 3-16: Program Savings by Measure...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs found that evaluated savings were significantly lower than tracked savings, with overall gross program savings estimated at 2,911 MWh at the meter and 3,256 MWh at the generator—40% below tracked savings estimates.

(PFRs). Two additional questions asked respondents about possible financial barriers to their disposal decision. One of these questions asked respondents whether, in the absence of the program, their NMR Evaluation of 2010 Appliance Retire...

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, focusing on financial barriers to appliance disposal. It discusses free-ridership rates for refrigerators, freezers, and dehumidifiers, with 31%, 18%, and 47% free-ridership rates respectively. Respondents were also asked about willingness to pay for appliance removal if the program was not available.

ngs and do not account for any potential program free ridership. For the 2010 program year, the generator-level impacts were estimated at 2,286 MWh of energy savings and 476.4 kW of demand savings. Table 3-27: 2010 Final Energy and Demand...

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs, highlighting energy and demand savings. Generator-level impacts were estimated at 2,286 MWh of energy savings and 476.4 kW of demand savings. The net-to-gross ratio varies across different appliance categories.

476.4 2,285.9 NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 30 4 Process Evaluation 4.1 Methodology The 2010 process evaluation of the Appliance Retirement and Replacement program drew upon in-depth interviews con...

AI summary The 2010 process evaluation of the Appliance Retirement and Replacement program involved in-depth interviews with NMR staff, contractors, and participants, as well as a survey of participants, to assess program implementation and effectiveness.

rogram theory, pick-up, removal and delivery. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 31 4.1.2 Survey of Appliance Retirement Participants Between September and November 2010, NMR completed a total of 70 int...

AI summary NMR conducted 70 interviews with participants of the Appliance Retirement program, retiring a total of 79 appliances, including refrigerators, freezers, and dehumidifiers. The survey aimed to assess program satisfaction, information sources, motivations, and recommendations for improvement. The sample reflected similar proportions of appliance types as the overall program population.

% 28 35% Dehumidifiers 706 16% 15 19% Total 4,452 100% 79 100% 4.1.3 Sampling Error Table 4-2 shows the estimated population, sample size and sampling error for the survey of Appliance Retirement participants. For the total survey, the sam...

AI summary The document discusses the sampling error rates for different appliance categories in the Appliance Retirement Program (ARR), highlighting higher errors for dehumidifiers. It also notes that the ARR program faced challenges due to compressed planning and communication timelines as a pilot program.

not uncommon in pilot programs that, in addition to being new, are generally operated for only a limited time. Many of these issues were associated with compressed program planning and communications. 4.2.1 Appliance Retirement Program Pla...

AI summary The Appliance Retirement Program faced challenges due to limited planning time, a mid-June start date conflicting with contractor busy seasons, and difficulties with customer service tools. Contractors suggested delaying the program start to align with appliance purchase season and requested a longer-term, province-wide program to improve staffing and training.

. In contrast, the pickup contractor voiced expressed concerns about the low density of population in Nova Scotia and the costs of managing routes where there can be long distances between residences. 4.2.3 Appliance Replacement Program Sc...

AI summary The document discusses concerns raised by a pickup contractor regarding the low population density in Nova Scotia and the high costs of managing routes with long distances between residences. It also highlights challenges faced by program delivery staff in implementing the Appliance Replacement Program, such as difficulties in reaching property managers during the summer and budget constraints for replacements.

sion-makers is a long and difficult process. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 33

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Programs. It is part of a regulatory proceeding and involves Nova Scotia Power (NMR) as a key entity.

4.3 Program Administration and Delivery 4.3.1 Internal Communications The ARR program included a wide variety of organizations who worked together to deliver the program. These organizations included: the DSM Administrator, a contractor an...

AI summary The ARR program involved multiple organizations in its administration, but faced internal communication challenges, particularly during the program's extension. Key issues included delayed notifications to contractors, errors in customer registration, and insufficient marketing in the second phase, which impacted program delivery and participation.

rator. In addition, at the start of the program, communication issues delayed the delivery of the postal codes served by the program to the pickup contractor. Despite these oversights, the extension of the program was not without its benef...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs highlights initial communication issues that delayed program delivery, but also notes improvements in customer service during phase two, such as expanded hours of operation.

rily to the expanded of hours of operation. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 34 4.3.2 Administrative Structure and Processes Out of necessity, many pilot programs are designed operate for a limited ti...

AI summary The ARR program faced administrative challenges, including limited staff and short-term operation, which impacted its performance. Contractors suggested increasing staff focus on ARR and improving free-ridership measures by requiring working appliances for pickup.

omers would still receive the removal service. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 35 4.4 Program Information Sources and Enrollment 4.4.1 Participant Perspectives – Appliance Retirement Survey responden...

AI summary The evaluation discusses how participants learned about the Appliance Retirement & Replacement program, with most being informed through advertising, and enrollment methods, with the majority enrolling over the phone. The data is based on survey responses from 70 participants.

1% More than two out of three respondents (70%) had enrolled in the program over the phone, and nearly one in three (29%) had enrolled online. (Table 4-4) Table 4-4: How Participants Enrolled in Program Method of enrollment All Respondents...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Program shows that 70% of respondents enrolled over the phone and 29% online. Most found enrollment easy, with 89% of phone enrollees and 100% of online enrollees rating it as extremely easy or easy. A few phone enrollees faced challenges such as long wait times and requiring postal codes.

of one or two. When asked to describe specific difficulties with enrolling, responses included having to wait a long time for a call back and the call center requiring a postal code with the address. Table 4-5: Ease of Program Enrollment b...

AI summary Respondents found it relatively easy to enroll in the Appliance Retirement & Replacement Program, with an average ease rating of 4.6 for online enrollment and 4.5 for scheduling appliance pickups. Challenges included long wait times for call backs and the need to provide a postal code. Most found the process straightforward, though some experienced scheduling mix-ups.

ard of from an electrician. She signed up for the Appliance Replacement program through email and found the sign up and scheduling processes to be ‗extremely easy.‘ 4.5 Motivations for Participation 4.5.1 Participant Perspectives – Applian...

AI summary The text discusses participant motivations for joining the Appliance Retirement program, noting that convenience of pickup was a primary factor for refrigerator and freezer owners, while energy savings were more important for dehumidifier owners. The largest reasons for appliance disposal were purchasing a new appliance or receiving an incentive.

their appliance cited by the refrigerator group (28%) was that they had bought a new refrigerator; the single largest reason cited by the freezer (36%) and dehumidifier (33%) groups was the incentive.

AI summary The text discusses reasons why consumers replaced appliances, noting that 28% of refrigerator owners cited purchasing a new unit, while 36% of freezer and 33% of dehumidifier owners cited incentives as the main reason.

Table 4-7: Why Participants Decided to Dispose of Appliance (multiple responses) Refrigerators Freezers Dehumidifiers Sample size 36 28 15 Bought new refrigerator / freezer / dehumidifier 28% 18% 13% Easy/convenient to turn it in 22% 18% 2...

AI summary The table presents the reasons why participants decided to dispose of various appliances, such as refrigerators, freezers, and dehumidifiers. Key factors include incentives, convenience, and environmental considerations, with varying percentages across appliance types.

Other 8% Don‘t know/Refused 3% 4.5.2 Participant Perspectives – Appliance Replacement The Appliance Replacement participant interviewed said that, while she did not replace all of her properties‘ refrigerators, she had targeted those refri...

AI summary The participant in the Appliance Replacement program replaced refrigerators in properties where tenants were responsible for electric bills due to their age and in others to take advantage of utility bill savings. Factors such as rebate, refrigerator price, and removal and recycling services influenced her decision to participate.

lacement together had made a big difference. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 39 4.5.3 Staff and Contractor Perspectives Program staff and contractors believed that cost savings were the primary motiv...

AI summary The ARR program provided cost savings and convenience for participants, encouraging appliance retirement and replacement. Property managers participated due to cost savings, and contractors noted that the program removed barriers to replacing appliances. Most respondents had already considered disposing of appliances before learning about the program.

rd about the program. About three out of four respondents in each appliance group reported that they had considered disposing of the appliance before they heard about the Appliance Retirement program. Table 4-8: Whether Participants Had Co...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs found that most participants had considered disposing of their appliances before learning about the program. Additionally, a majority of respondents indicated they could afford the full $60 recycling cost if it were not provided for free.

79% 67% No 22 14 20 Don‘t know/refused 8 7 13 The respondents were also asked how much (if anything) they would have been willing to pay for someone to remove the appliance from their home. About one-third of the refrigerator group, nearly...

AI summary The survey results show that a significant portion of respondents were unwilling to pay for the removal of appliances such as refrigerators, freezers, and dehumidifiers. Those who were willing to pay reported an average of $42, $47, and $37 respectively for each appliance type.

NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 41 4.6.3 Program Influence on Participation Decision Participant Perspectives – Appliance Retirement The survey respondents were asked questions about the influence of...

AI summary The evaluation highlights that the removal and recycling services provided for free as part of the Appliance Retirement & Replacement program were the most influential factor in participants' decision to join the program, with high percentages of respondents across all appliance groups rating this aspect as extremely influential.

removal and recycling services had both been ―extremely influential‖ but that the information or advice she received had been only somewhat influential (rated a 3). 4.7 Actions in Absence of Program 4.7.1 Participant Perspectives – Applian...

AI summary The document discusses participant perspectives on appliance retirement programs, noting that about half of respondents would have disposed of their appliances within a year if the program had not been available, while others would have postponed disposal or kept the appliance. Freezers were more likely to be postponed for disposal.

47 Practically all of the respondents who would have gotten rid of their appliances said they would have disposed of it within one year of when they had it removed by the program. (Table 4-15) Table 4-15: Timing of Disposal in Absence of t...

AI summary Most respondents who would have disposed of appliances without the program would have done so within one year. Common disposal methods included taking the appliance to a dump or putting it out as trash. A smaller percentage indicated they would have given the appliance away or hired a hauler.

) and dehumidifier (30%) groups said they would have given away the appliance. About one in five in the refrigerator (19%) and freezer (22%) groups said they would have hired a hauler to take it away. Table 4-16: Method of Disposal in Abse...

AI summary The text discusses how participants would have disposed of old appliances in the absence of the Appliance Retirement & Replacement (ARR) program. It highlights that a significant percentage would have taken appliances to a garbage dump or hired haulers, while some would have given them away for free.

NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 45 4.8 Old Appliances 4.8.1 How Disposed Participant Perspectives – Appliance Retirement As shown in Table 4-17, when asked what they thought happens to the appliances...

AI summary The document discusses participant perspectives on the disposal and replacement of old appliances under the 2010 Appliance Retirement & Replacement Programs. Most respondents believed the appliances were recycled, while some thought hazardous materials were disposed of or that the appliances were trashed.

cycled or otherwise put out of commission. NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 46 4.8.2 Characteristics of Old Appliances Respondents who had a refrigerator removed were asked whether it had been their p...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs indicates that most retired refrigerators and freezers were over ten years old, with a significant portion over twenty years old. A majority of refrigerators removed were used as secondary or spare units.

which, in turn, tended to be older than the dehumidifiers: nearly two-thirds of the freezers (64%), one-half of the refrigerators (50%), and one-third of the dehumidifiers were over twenty years old. Table 4-19: Age of Removed Appliances R...

AI summary The text discusses the age distribution of removed appliances, highlighting that most refrigerators, freezers, and dehumidifiers were over 20 years old. It also mentions that the average age of replaced refrigerators was around 19 or 20 years, and provides data on how long secondary refrigerators were used as spares.

of respondents with refrigerators and 79% of respondents with freezers said it had been plugged in all the time, and 53% of respondents with dehumidifiers said it had been plugged in most of the time. Table 4-21: Amount of Time Appliance w...

AI summary The text discusses survey results on appliance usage, showing that a majority of respondents had refrigerators, freezers, and dehumidifiers plugged in most of the time. It also indicates that many respondents had been using these appliances for over ten years before they were removed.

28 36 >20 years 24 14 Don‘t know/refused 14 Respondents who had removed a refrigerator or freezer that was not being used were asked how long it had been unused when they decided to remove it. Only one respondent reported having not used a...

AI summary Respondents who removed unused refrigerators, freezers, and dehumidifiers were asked how long the appliances had been unused before removal. Most appliances were removed after being unused for more than two years. The majority of removed appliances were in working condition.

7 20 NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 49 About two-fifths (39%) of the refrigerator group, two-thirds (68%) of the freezer group, and practically all (93%) of the dehumidifier group had kept their app...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs shows that a majority of participants kept their removed appliances in heated spaces during winter and cooled spaces during summer. Refrigerators and freezers were most commonly kept in basements or kitchens, while dehumidifiers were predominantly stored in basements.

in the winter. Likewise, around three out of five respondents in the refrigerator group (56%) and the freezer group (64%) had kept the appliance in a space that was cooled in the summer. (Table 4-25) Table 4-25: Space Heating/Cooling in Lo...

AI summary The survey found that most respondents did not experience drawbacks from removing appliances through the program, with only a small percentage noting issues like loss of storage space or concern over usable appliances being discarded.

1% Other 3% Don‘t know/refused 1% 4.9 Appliance Replacement Behaviors Respondents to the survey of Appliance Retirement participants were asked a series of questions regarding replacement of the appliances that they decided to recycle thro...

AI summary The survey found that about half of respondents who recycled refrigerators and freezers, and three-quarters of those who recycled dehumidifiers, replaced the appliances with new ones. Most replacements were new appliances, with only a small percentage being used.

86% 71% Used 5 14 0 Don‘t know/refused 1 0 29 NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 51 One-half (50%) of the replacement refrigerators, one-third of the replacement freezers (36%) and three out of seven de...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs shows that most replacement appliances were ENERGY STAR labeled. Sears was the primary retailer for refrigerators, freezers, and dehumidifiers, while other retailers like Costco and Canadian Tire also participated in the program.

0 0 14 A majority of the replacement appliances—95% of refrigerators, 86% of freezers, and 71% of dehumidifiers—were ENERGY STAR labeled appliances. (Table 4-30) Table 4-30: Replacement Appliances with ENERGY STAR Label (Base: respondents...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs shows that a high percentage of replaced appliances were ENERGY STAR labeled. Respondents indicated that freezers were perceived as more important than spare refrigerators, with mean ratings of 6.4 and 3.9 respectively.

who had removed a freezer thought it was necessary (gave a rating of six to ten). Overall, freezers (mean rating of 6.4) were judged to be more important than spare refrigerators (mean rating of 3.9). Table 4-31: Importance of Secondary Re...

AI summary The text discusses a survey on the importance of secondary refrigerators and freezers, showing that freezers were rated significantly higher than refrigerators. This data was used to evaluate the 2010 Appliance Retirement & Replacement Programs.

3.9 6.4 NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 53 4.10.1 Appliances Remaining in Home Respondents were asked how many appliances were remaining in their home after they had turned in that type of appliance...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs found that most respondents who removed a refrigerator still had one remaining in their home, while freezer and dehumidifier replacements showed more varied results, with some households retaining one appliance and others not having any left.

0 0 NMR Evaluation of 2010 Appliance Retirement & Replacement Programs Page 54 Respondents with at least one remaining appliance of the type removed through the program were asked to give the age of the remaining appliances. For all of the...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Programs shows that most remaining appliances are five years old or less. The sample sizes decrease significantly for the second and third units, with primary refrigerators, freezers, and dehumidifiers showing high percentages of younger appliances.

ore than 20 years old Don‘t know/refused Table 4-34: Age of Remaining Freezers First Freezer Second Freezer Sample size 15 2 0 to 5 years old 87% 50% 6 to 10 years old 7 11 to 15 years old 16 to 20 years old More than 20 years old 7 50 Don...

AI summary The text presents data on the age distribution of remaining freezers and dehumidifiers in a sample, indicating that most freezers are less than 5 years old, while dehumidifiers are also predominantly new. The data is part of an evaluation of the 2010 Appliance Retirement & Replacement Program by Nova Scotia Power.

NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page 55 4.11 Program Experience and Satisfaction 4.11.1 Participant Perspectives – Appliance Retirement The survey asked participants about the impact of the program on thei...

AI summary The survey evaluated participant experiences with the 2010 Appliance Retirement & Replacement Program. Approximately half of respondents could not determine if the program impacted their electricity usage, while about one-third reported a decrease. Most satisfied participants were pleased with their electricity savings.

one (―extremely dissatisfied‖) to five (―extremely satisfied‖). About three-fourths (74%) were satisfied and nearly one-half (48%) were extremely satisfied with their electricity savings. (Table 4-37) Table 4-37: Satisfaction with Electric...

AI summary A participant in the Appliance Retirement & Replacement Program expressed mixed satisfaction with the program, highlighting issues with payment methods and rebate processing times, despite being happy with the new refrigerators and their price.

ould have to pay by cash or check. She was also dissatisfied with the time required for rebate processing: she indicated that it had taken over two months for the program to send her the rebate check. 4.11.3 Staff and Contractor Perspectiv...

AI summary The Appliance Retirement program faced customer dissatisfaction due to issues with the call center, property damage during appliance removal, and appliance eligibility. Complaints were forwarded to the call center for resolution, and property damage was addressed by the pickup contractor with reimbursement. The program also faced delays in rebate processing.

e program. NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page 57 4.12 Improvement Opportunities 4.12.1 Participant Perspectives – Appliance Retirement Respondents were asked if they had any recommendations for improving...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Program identified opportunities for improvement, with 44% of respondents suggesting enhancements such as expanding the program's scope, improving advertising, and enhancing the professionalism of pickup drivers.

7% No improvements needed 7% No recommendations 56% 4.12.2 Participant Perspectives – Appliance Replacement The one Appliance Replacement respondent gave only one suggestion for improving the program in the future. She suggested that the D...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Program highlights that only 7% of respondents suggested improvements, with one recommendation to better publicize the program. Staff and contractors identified several weaknesses, including limited geographic reach, call center preparedness, and unclear roles and responsibilities.

ed. In addition, the call center at the start NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page 58 of the program had limited hours of operation, creating a problem for customers who had wished to register outside of r...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Program highlights several issues, including limited call center hours, a short program duration, unclear roles, and coverage gaps for certain appliances like air conditioners and washers/dryers. These factors affected participation and program effectiveness.

future program may consider including air conditioners.  Clothes washers and dryers. Some customers complained that they were unable to have clothes washers and dryers removed by the program. 4.13 Strengths and Successes 4.13.1 Staff and...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Program highlights customer feedback regarding the inclusion of air conditioners and challenges with removing clothes washers and dryers. It also outlines program strengths such as ease of participation, incentives, and environmental and economic benefits.

sought to overcome another potential barrier. NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page 59  Precision of program. Participants in the ARR program were able to schedule their pickup and the pickup contractor wa...

AI summary The ARR program was successful in collecting and recycling appliances, providing environmental and economic benefits to participants. The program was implemented quickly with minimal marketing and used PDAs for tracking. Most participants lived in single-family homes.

ken through the program. 5 Demographics & Firmographics 5.1 Appliance Retirement The large majority of respondents lived in a single-family detached home that they own. (Table 5-1 and Table 5-2) Table 5-1: Type of Home All Respondents Samp...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Program shows that most respondents live in single-family detached homes they own, with nearly three-fifths having a three-bedroom house and about one-quarter having a four-bedroom house.

19 University certificate/diploma 44 Don‘t know/refused 4 NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page 61 About two-fifths of the respondents (43%) lived in a two-person household and a similar percentage (41%) li...

AI summary The evaluation of the 2010 Appliance Retirement & Replacement Program includes demographic data of respondents, showing that about two-fifths lived in two-person households and about two-thirds were 45 years old or older.

come under $50,000 per year and over two-fifths reported an annual household income of $50,000 per year or higher. About one-fourth (27%) of the respondents refused to answer the question. (Table 5-9) Table 5-9: Household Income All Respon...

AI summary The text discusses household income distribution among 70 respondents, with over half earning $50,000 or more annually. It also describes a company involved in the Appliance Replacement program, which manages multiple apartment buildings but lacks dedicated staff for energy efficiency.

nergy usage or energy efficiency. NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A1 Appendix A Interview Guides and Questionnaire Participant Survey 2009-10 NSPI Appliance Retirement Program DRAFT 8-11-10 SCREENING...

AI summary The document is a participant survey used to evaluate the 2010 Appliance Retirement & Replacement Program by Nova Scotia Power. It aims to gather customer feedback to improve the program, ensuring responses are confidential and anonymous.

will take about 15 minutes of your time. NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A2 Verification and Recall V1. Our records indicate that your household participated in the Nova Scotia Power Appliance Retirem...

AI summary This document verifies participation in the Nova Scotia Power Appliance Retirement program, which involved the removal and recycling of refrigerators, freezers, and dehumidifiers from households since June 2010, and offers a rebate for participation.

es are wrong? The …. [READ BELOW 1 = YES, 2 = NO, 9 = Don‘t Know] 1. Number of refrigerators picked up 2. Number of freezers picked up 3. Number of dehumidifiers picked up V3. [IF V2 1 = YES] How many refrigerators were picked up through t...

AI summary The text presents survey questions related to the Appliance Retirement & Replacement Program, including the number of appliances picked up and participant awareness of the program's processes. It also includes questions about how participants learned about the program and what happens to the appliances after they are collected.

he CFCs, refrigerants, freon) 3. (They trash/get rid of it) 4. (They sell it to be reused) 97. (Other [SPECIFY _]) 98. (Don‘t know) 99. (Refused) [IF RESPONDENT ASKS WHAT HAPPENS READ ―After the program picks up an appliance, they take it...

AI summary The text outlines survey questions related to the Appliance Retirement & Replacement Program, including how participants disposed of old appliances, their satisfaction with the program, and the methods they used to sign up. It also describes the process of appliance pickup and recycling.

ll out the sign-up form and sign up online B. [IF P5=1 or 3] Call the program and sign up over the phone C. [IF P5 GE 98] Sign up for the program D. Schedule the time for the pickup P7A. [IF P6A < 5] Please describe any difficulties you ha...

AI summary The text outlines a survey process related to the Appliance Retirement & Replacement Program, including sign-up methods and follow-up questions about difficulties encountered and potential program improvements.

tor removed through the program. For purposes of this survey, pick just one of the refrigerators removed and keep only that one refrigerator clearly in your mind as you answer the next few questions. RF1.Was the refrigerator removed throug...

AI summary The text outlines a survey aimed at evaluating the 2010 Appliance Retirement & Replacement Program, focusing on the type and age of refrigerators removed through the program. Respondents are asked to identify whether the refrigerator was the main one used in the home, a spare, or not used at all, and to estimate its age.

Evaluation of 2010 Appliance Retirement & Replacement Program Page A6 98 (Don‘t know) [PROBE: ‗CAN YOU GIVE AN APPROXIMATE AGE?‘] 99 (Refused) RF3. [IF RF1=2 or 98 or 99] Approximately how long had you been using the refrigerator as a seco...

AI summary The text contains survey questions related to the 2010 Appliance Retirement & Replacement Program, focusing on refrigerator usage, condition, and importance to households. It includes response options and instructions for data collection.

ary.‘ [RECORD NUMBER, 98 don‘t know, 99 Refused]: NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A7 RF8. Where in the house was the refrigerator located? [RANDOMIZE AND READ 1-5, THEN 97] 1. Basement 2. Kitchen 3. G...

AI summary The text contains survey questions from an evaluation of the 2010 Appliance Retirement & Replacement Program, focusing on refrigerator locations, heating and cooling conditions, and prior disposal intentions. The questions are part of a data collection effort to assess program effectiveness.

s 2. No 98. (Don‘t know) 99. (Refused) NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A9 RFR2. Why did you decide to get rid of the refrigerator through the Nova Scotia Power appliance retirement program? [DO NOT RE...

AI summary The text presents survey questions related to the 2010 Appliance Retirement & Replacement Program by Nova Scotia Power, asking participants why they participated and what they would have done without the program. It includes categories such as age/need, replacing units, housing changes, financial factors, logistics, and environmental considerations.

[ASK IF RFR3c=1 (Gotten rid of it)] NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A10 RFR4. If the Nova Scotia Power appliance retirement appliance turn-in program had not been available, how soon do you think you...

AI summary The text presents survey questions related to the Nova Scotia Power appliance retirement program, asking respondents about their behavior if the program had not been available, including how soon they would have disposed of their refrigerator and the method they would have used.

98. (Don‘t know) 99. (Refused) NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A11 [ASK IF RFR5=2 (Given it away for free)] RFR7. Who would you have given the refrigerator to? Would you have: [READ; ALLOW ONLY ONE RE...

AI summary The text presents survey questions related to the 2010 Appliance Retirement & Replacement Program by Nova Scotia Power, asking respondents about how they would have disposed of a refrigerator if the program had not been available and whether they could afford the recycling cost.

98. (Don‘t know) 99. (Refused) NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A12 RFR10. How influential were the following elements to your decision to participate in the Nova Scotia Power appliance retirement prog...

AI summary The text presents survey questions about the influence of the Nova Scotia Power appliance retirement program on participants' decisions to remove refrigerators. It also asks how much participants would have been willing to pay for removal and recycling services if the program was not available.

1. $0—Would not pay any amount 2. [RECORD DOLLARS $1 to $999] $ _ 98. (Don‘t know) [PROBE: ‗CAN YOU GIVE AN APPROXIMATE ESTIMATE OF HOW MUCH YOU WOULD PAY?‘] 99. (Refused) NMR Evaluation of 2010 Appliance Retirement & Replacement Program P...

AI summary The text presents a survey questionnaire related to the 2010 Appliance Retirement & Replacement Program, specifically focusing on refrigerator replacements. It includes questions about whether participants replaced their refrigerator, whether the replacement was new or used, where they obtained the replacement, and whether the new refrigerator has the ENERGY STAR label.

2. No 98. (Don‘t know) 99. (Refused) NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A14 REMAINING REFRIGERATORS (RRF SERIES) RRF1. How many refrigerators are currently in use in your home since you removed a refrige...

AI summary The text is part of a survey evaluating the 2010 Appliance Retirement & Replacement Program. It focuses on refrigerators and freezers removed through the program, asking about their current usage and age, as well as how often the freezers were used prior to being removed.

freezer plugged in? Was it plugged in [READ, CHECK ONLY ONE]: 1. All the time 2. Most of time 3. Occasionally 4. Never 98. (Don‘t know) 99. (Refused) FZ2. Approximately how old was the freezer you had removed through the program? Was it [R...

AI summary The text contains survey questions related to the Appliance Retirement & Replacement Program, focusing on freezer usage, age, condition, and importance to household needs. These questions are part of an evaluation of the 2010 program.

ge needs is it to have a stand-alone freezer? Answer on a scale of 1 to 5, where 1 is ‗not at all necessary‘ and 5 is ‗absolutely necessary.‘ [RECORD NUMBER, 98 don‘t know, 99 Refused]: FZ7. Where in the house was the freezer located? [RAN...

AI summary The text contains survey questions about freezer ownership, location, and heating/cooling conditions, as well as questions about participation in the appliance retirement program. It includes responses and options for answering, including refusal and don't know categories.

. 1. Yes 2. No 98. (Don‘t know) 99. (Refused) NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A18 FFR2. Why did you decide to get rid of the freezer through the Nova Scotia Power appliance retirement program? [DO NOT...

AI summary The text presents survey questions from the Evaluation of the 2010 Appliance Retirement & Replacement Program, asking participants about their reasons for retiring freezers and their behavior in the absence of the program. It includes multiple response options and hypothetical scenarios.

= YES, 2 = NO, 98 = Don‘t know, 99 = REFUSED] FFR3a. Postponed getting rid of the freezer by more than one year FFR3b. not have gotten rid of the freezer FFR3c. have gotten rid of the freezer anyway [ASK IF FFR3c=1 (Gotten rid of it)] FFR4...

AI summary The text outlines survey questions related to the Nova Scotia Power appliance retirement program, focusing on customer behavior regarding freezer disposal, including whether they would have disposed of it sooner without the program and how they would have disposed of it.

NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A20 4. Someone else, specify: _ 98. (Don‘t know) 99. (Refused) [ASK IF FFR5=2 (Given it away for free)] FFR7. Who would you have given the freezer to? Would you have: [...

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Program by Nova Scotia Power, focusing on participant behavior regarding the disposal of freezers. It includes questions on whether respondents would have given the freezer away, to whom, and whether they could have afforded the $60 recycling cost if the program had not been available.

NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A21 1. Yes 2. No 98. (Don‘t know) 99. (Refused) FFR10. How influential were the following elements to your decision to participate in the Nova Scotia Power appliance re...

AI summary The text presents survey questions related to the Nova Scotia Power appliance retirement program, asking participants about the influence of incentives, information, and recycling services on their decision to remove freezers, as well as how much they would pay for removal or recycling if the program were not available.

? 1. $0—Would not pay any amount 2. [RECORD DOLLARS $1 to $999] $ _ 98. (Don‘t know) [PROBE: ‗CAN YOU GIVE AN APPROXIMATE ESTIMATE OF HOW MUCH YOU WOULD PAY?‘] 99. (Refused) NMR Evaluation of 2010 Appliance Retirement & Replacement Program...

AI summary The document includes survey questions related to the 2010 Appliance Retirement & Replacement Program, focusing on freezer replacement, including whether participants received a new or used freezer, where they obtained it, and whether it has an ENERGY STAR label. It also asks about the number of freezers currently in use.

INING FREEZERS [RFZ SERIES] RFZ1. How many stand-alone freezers are currently in use in your home? [RECORD NUMBER] _ [RECORD NUMBER, 98 Don‘t know, 99 Refused] [IF 0 GO TO FB3]. RBZ2a through RFZ2c. [FOR EACH FREEZER, ASK ―Approximately ho...

AI summary The text contains survey questions about the use and age of freezers and dehumidifiers, including how often dehumidifiers were used before being removed through an appliance retirement program. It includes response options and instructions for interviewers.

umidifier plugged in? Was it plugged in [READ, CHECK ONLY ONE]: 5. All the time 6. Most of time 7. Occasionally 8. Never 100. (Don‘t know) 101. (Refused) DH2. Approximately how old was the dehumidifier you had removed through the program?...

AI summary This document contains survey questions related to the removal of dehumidifiers through an appliance retirement program. It asks about usage frequency, age of the appliance, its condition, and location within the home.

Basement 2. Kitchen 3. Garage 4. Porch 5. Laundry room 97. Some other place [SPECIFY _] 98. (Don‘t know) 99. (Refused) DEHUMIDIFER FREE-RIDERSHIP [DHR Series] Please continue thinking about just that one dehumidifier. DHR1. Had you already...

AI summary The text contains survey questions related to the disposal of dehumidifiers through the Nova Scotia Power appliance retirement program. It asks respondents whether they had considered disposing of the appliance before learning about the program and the reasons for their decision to participate.

) 98. (Don‘t know) 99. (Refused) NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A27 DHR3. Now I would like to ask you to consider what actions you would have taken in the absence of the Nova Scotia Power appliance r...

AI summary The text outlines survey questions related to the Nova Scotia Power appliance retirement program, asking respondents about their behavior in the absence of the program, including whether they would have disposed of or kept their dehumidifier and how they would have done so.

e and pick it up [GO TO FB1] 7. Or would you have done something else? [SPECIFY] ] [GO TO FB1] 98. (Don‘t know) [GO TO FB1] 99. (Refused) [GO TO FB1] [ASK IF DHR5=1 (Sold it)] DHR6. Would you have sold the dehumidifier to a private party,...

AI summary The text contains survey questions related to the disposal of a dehumidifier, including options for selling, giving away, or continuing to use it, as part of an evaluation of the 2010 Appliance Retirement & Replacement Program.

4 5 9 received from the program no extremely DK influence influential c. Removal and recycling 1 2 3 4 5 9 services provided for free as no extremely DK influence influential part of the program DHR11. If the Nova Scotia Power appliance re...

AI summary The text discusses a survey about the Nova Scotia Power appliance retirement program, focusing on customer willingness to pay for dehumidifier removal and recycling, and whether participants received a replacement dehumidifier.

efused) DHE2. Was the replacement dehumidifier new or used when you started using it as the replacement dehumidifier? 1. New 2. Used 98. (Don‘t know) 99. (Refused) DHE3. Where did you get the replacement dehumidifier? [DON‘T READ] 1. (Sear...

AI summary The text contains survey questions about dehumidifier replacement and usage, including whether the replacement dehumidifier was new or used, where it was obtained, and whether it has the ENERGY STAR label. It also includes questions about the age and number of dehumidifiers currently in use.

3. 11 to 15 years old 4. 16 to 20 years old 5. More than 20 years old 98. (Don‘t know) [PROBE: ‗CAN YOU GIVE AN APPROXIMATE AGE?‘] 99. (Refused) SPILLOVER [SO Series] SO7. Relative to the same time period last year, would you say that your...

AI summary The text contains survey questions related to customer demographics and participation in the Appliance Retirement Program. It asks about age, changes in electricity usage, satisfaction with savings, and potential drawbacks of the program. The survey is for statistical purposes and emphasizes confidentiality.

EAD LIST; SELECT ONE RESPONSE] 1. (18 to 24) 2. (25 to 34) 3. (35 to 44) 4. (45 to 54) 5. (55 to 64) 6. (65 or over) 7. (Refused) D8. What is the highest grade of schooling completed by the head of your household? [DO NOT READ] 1. (Less th...

AI summary The text contains a series of survey questions related to demographic information such as age, education level, income, and gender. It also includes a reference to an interview guide for staff and contractors related to the Evaluation of the 2010 Appliance Retirement & Replacement Program.

0 Appliance Retirement & Replacement Program Page A35 Staff and Contractor Interview Guide ARR, August 2010 Date: Name: Programs responsible for: Introduction: [This interview should take about an hour] Your comments are confidential. By t...

AI summary This document outlines an interview guide for staff and contractors involved in the Appliance Retirement & Replacement Program in 2010. It includes questions about program background, implementation successes and challenges, and marketing efforts.

een more successful than others? Why? NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A36

AI summary The document evaluates the success of the 2010 Appliance Retirement & Replacement Program, examining why some initiatives were more successful than others.

CYCLING CONTRACTOR [NEED NAME] Thank You NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A38

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Program, focusing on its effectiveness and outcomes. It includes a page reference (Page A38) and a placeholder for a contractor's name.

Transportation Company Guide for Appliance Retirement Program Date: Name: Organization: Introduction: [This interview should take about 30 minutes] Your comments are confidential. By the way, if I ask you about areas you don‘t know about,...

AI summary This document outlines an interview guide for a Transportation Company involved in the Appliance Retirement Program. It includes questions about the company's role, program logistics, employee involvement, and program effectiveness. The guide emphasizes confidentiality and aims to gather feedback from the company.

it provided? How frequently is it provided? Approximately how much of your organization‘s effort for the Appliance Retirement Program is spent on fulfilling data tracking requirements? 14. In general, how well do you think the program trac...

AI summary The document outlines a series of questions related to the Appliance Retirement Program, focusing on data tracking requirements, program delivery processes, and customer participation. It seeks feedback on the efficiency of data capture, program delivery timelines, process improvements, and factors influencing customer participation.

[SAY ―Perhaps you can help me anyway.‖ GO TO INTRODUCTION] Hello, my name is from NMR Group. I am calling on behalf of the Appliance Retirement program from Nova Scotia Power. We are calling customers who participated in the program to rep...

AI summary This text is part of a customer survey conducted by the NMR Group on behalf of Nova Scotia Power regarding the Appliance Retirement Program. The survey aims to evaluate the program's implementation, including the number of refrigerators replaced and the number of buildings involved.

V5A. IF NO: Were there some units where the program did not pick up and replace a refrigerator? Why not? Do those units have refrigerators? On average, how old are the refrigerators in those units? V5B. IF NO: Were there some units where t...

AI summary The text includes questions about the Appliance Turn-in Program, specifically about refrigerator replacements and participant awareness. It also describes the program's process for handling appliances after pickup, including recycling and removal of hazardous materials.

remove all environmentally hazardous materials, such as capacitors, mercury switches and refrigerants. Ninety-five percent of the unit is recycled including the metal, rubber, plastic and coolants.‖] P3. Using a scale from 1 to 5 where 1 i...

AI summary The text contains survey questions about customer satisfaction with the 2010 Appliance Retirement & Replacement Program, including questions on overall satisfaction, reasons for dissatisfaction, sign-up methods, ease of sign-up, and suggestions for improvement.

8. Is there anything that could be done in the future to improve the program. (INTERVIEWER: CLARIFY RESPONSES AS NEEDED) [OPEN END, 96=NO RECOMMENDATIONS, 98=Don‘t know, 99=Refused] REFRIGERATORS RF1. On average, how old were the refrigera...

AI summary The text includes questions from an evaluation of the 2010 Appliance Retirement & Replacement Program, focusing on refrigerator replacement, including the age of refrigerators, heating and cooling of the space, and whether participants had already considered replacing refrigerators before the program.

RFR1. Before you heard about the Nova Scotia Power appliance retirement program, had you already considered replacing the refrigerators in your building? 1. Yes 2. No 98. (Don‘t know) 99. (Refused) RFR2. Why did you decide to replace the r...

AI summary The text presents a series of questions related to the Nova Scotia Power appliance retirement program, inquiring about participants' prior considerations, motivations for participation, and hypothetical actions in the absence of the program.

YES, 2 = NO, 98 = Don‘t know, 99 = REFUSED] RFR3a. Postponed replacing the refrigerators by more than one year RFR3b. not have replaced the refrigerators RFR3c. have replaced the refrigerators anyway - Without the program would not have re...

AI summary The text discusses a survey related to the Nova Scotia Power appliance retirement program, asking respondents about their refrigerator replacement behavior if the program had not been available. It includes questions about timing, replacement numbers, and disposal methods.

uld you have sold the refrigerators? NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A6 1. Private party, such as a friend or family member 2. Used appliance dealer 3. Sold on an Internet site, such as Craig‘s List 4...

AI summary The text presents survey questions related to the 2010 Appliance Retirement & Replacement Program, focusing on how respondents disposed of old refrigerators and whether financial incentives from Nova Scotia Power influenced their ability to afford new ENERGY STAR refrigerators.

have accommodated the full cost of purchasing the new ENERGY STAR refrigerators and recycling the old refrigerators? 3. Yes 4. No 100. (Don‘t know) 101. (Refused) RFR10. How influential were the following elements to your decision to parti...

AI summary The text presents survey questions about participation in Nova Scotia Power's appliance retirement program, focusing on the influence of incentives, information, and free removal/recycling services on participants' decisions to replace refrigerators.

ervices provided for free as no extremely DK influence influential part of the program RF11. If the Nova Scotia Power appliance retirement program had not been available, how much, if anything, would you have been willing to pay someone to...

AI summary The document includes survey questions about the Nova Scotia Power appliance retirement program, asking participants about willingness to pay for appliance removal, energy-saving actions taken, and electricity usage changes. It also includes a page reference to an evaluation of the 2010 Appliance Retirement & Replacement Program.

‖ and 5 is ―extremely satisfied.‖ NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A8 SO9. What, if any, potential drawbacks have you experienced from removing your appliances through the Appliance retirement program?...

AI summary The text presents survey responses regarding the 2010 Appliance Retirement & Replacement Program, highlighting potential drawbacks such as loss of storage space, increased humidity, and improper disposal of usable appliances. The survey is part of an evaluation process conducted by NMR.

ion collected is strictly confidential. NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A9

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Program, focusing on its effectiveness and outcomes. It is part of a regulatory proceeding and includes confidential information.

Staff Interview Guide for Appliance Retirement Program Date: Name: Organization: Introduction: [This interview should take about 30 minutes] Your comments are confidential. By the way, if I ask you about areas you don‘t know about, please...

AI summary This document is a staff interview guide for the Appliance Retirement Program, focusing on the subcontractor's role, training, payment processes, and program goals. It includes questions about program implementation, subcontractor responsibilities, and areas for improvement.

the program be run better? 9. What is the period of the program? When did it start? When will/did it end? 10. What do you see as the main goals of the Appliance Retirement Program? 11. What are the 2010 energy savings goals for this progra...

AI summary The text includes questions about the Appliance Retirement Program, focusing on its goals, duration, and energy savings targets for 2010. The program's evaluation is referenced, with NMR identified as an entity involved.

u will achieve these goals? NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A10

AI summary The document evaluates the 2010 Appliance Retirement & Replacement Program, focusing on its effectiveness in achieving set goals. NMR is involved in the evaluation process.

Program Coordination and Communications 12. What organizations and individuals do you primarily interact with for this program? What is the nature of these interactions? How frequently are you in contact with them? [PROBE IF NOT MENTIONED:...

AI summary The text outlines a series of questions regarding program coordination, communication, and tracking for the Appliance Retirement Program. It focuses on interactions with organizations and individuals, vendor relationships, and data reporting requirements.

s it provided? How frequently is it provided? Approximately how much of your organization‘s effort for the Appliance Retirement Program is spent on fulfilling data tracking requirements? 17. In general, how well do you think the program tr...

AI summary The text focuses on data tracking and reporting requirements for the Appliance Retirement Program, asking about the frequency and effort involved in data collection, the effectiveness of the current process, and potential improvements. It also inquires about the program delivery process, including timelines for customer interactions and follow-up actions.

ay? What is the timing for that? NMR Evaluation of 2010 Appliance Retirement & Replacement Program Page A11

AI summary The text references an evaluation of the 2010 Appliance Retirement & Replacement Program, with a question regarding the timing of an unspecified event. The entity 'NMR' is mentioned, likely referring to Nova Scotia Power.

20. Are there any factors inhibit your ability to effectively perform any part of the program delivery process? IF YES: What are they? How can these be addressed? What impact do you think addressing them will have on your effectiveness and...

AI summary The text outlines a series of questions aimed at assessing the effectiveness of a program delivery process, focusing on customer awareness, participation, and satisfaction with the Appliance Retirement program. It also explores barriers to program delivery, areas for improvement, and customer complaints or dissatisfaction.

........................................................ 31 TABLE 4-10: REMOVAL OF CFLS AND LEDS .................................................................................................. 32

AI summary The document includes a table titled 'Removal of CFLs and LEDs' on page 32, indicating the discussion or analysis related to the removal of compact fluorescent lamps (CFLs) and light-emitting diodes (LEDs).

ents reported having discarded the CFLs after removal, two respondents reported having placed them in storage, and another respondent was unable to recall the disposition of removed CFLs. (Table 4-10)

AI summary The text discusses the disposal practices of discarded CFLs, with some respondents discarding them, others storing them, and one unable to recall their disposition.

Table 4-10: Removal of CFLs and LEDs Products Removed 2008 2009 2010 Sample size 70 70 77 Did not remove any lighting 93% 88% 86% Removed only LED exit lights 3 σ Removed only CFLs 1 12 9% Removed some CFLs and some LEDs 1 <1 Don‘t know 1...

AI summary The table presents data on the removal of CFLs and LEDs from 2008 to 2010, including the percentage of samples where no lighting was removed, the types of lighting removed, and the reasons for removal. It highlights trends in removal rates and reasons, such as bulb burnout, retrofitting, and dissatisfaction with brightness.