Topic:"Best Interests Of Customers" in M12600

- Precisely what personal information of mine was on file with you at the time your server was breached by an authorized third party? - If I accept the Transunion account does that, from the perspective of NS Power, prevent me from enterin...

AI summary The individual is inquiring about the personal information held by NS Power following a security breach, seeking clarification on legal recourse, financial liability, and accountability from NS Power and the Government of Nova Scotia. They are concerned about the misuse of their data and the lack of safeguards after the privatization of the power entity.

out the Incident to ensure that the NS Power website and information appeared as the top search result when customers used search engines (i.e. Google) to find information about the Incident. This paid search strategy was taken to reduce t...

AI summary NSPI implemented measures to mitigate identity theft and fraud risks following an incident, including a paid search strategy to ensure official website visibility and in-person sessions for credit monitoring sign-ups. Initially, the two-year credit monitoring offer was deemed insufficient, but the extension to five years was considered reasonable.

45 46 1 Request IR-7: Cybersecurity Risk Management 2 3 Reference: Exhibit N-3 - 2025 Nova Scotia Power's Cybersecurity Incident Report, Page 17, 4 ll 11-24 5 6 Quote: 7 NS Power's cybersecurity framework (which applies to its information...

AI summary The document discusses cybersecurity risk management and customer risk mitigation measures taken by Nova Scotia Power Inc. (NSPI) following a cybersecurity incident. It references a 2025 cybersecurity incident report and outlines NSPI's cybersecurity framework aligned with NIST's Core Functions. The request also includes inquiries about insurance coverage, the unauthorized access event, and measures to prevent future breaches. Customer mitigation steps such as credit monitoring were provided.