Topic:"BNI Custom Incentive Program" in M09096

Demand Reduction Demand reduction initiatives are being introduced as part of the broader DSM portfolio in the Preferred Plan. These initiatives are meant to build on the demand reduction pilot beginning in 2019. Support for demand reducti...

AI summary Demand reduction initiatives are part of the DSM portfolio in the Preferred Plan, building on a 2019 pilot. The Custom Program supports maintaining the implementation structure while offering incentives for system-peak demand savings through studies, financial incentives, and financing.

Program History The Custom Incentives program began with a single component, Custom Retrofit, in May 2008. When Efficiency Nova Scotia began administering the program in 2010, it added a New Construction program component to help streamlin...

AI summary The Custom Incentives program, initiated in 2008, expanded under Efficiency Nova Scotia from 2010, adding New Construction and Building Optimization components. Pilots like compressed air optimization (2013) and Building Optimization (2014) broadened offerings. EMIS (2013) and SEM (2014) evolved to support energy efficiency. The program provides tailored financial and technical assistance for retrofits, new construction, and energy management.

Quality Assurance - 7 The Custom Incentives program has an established framework for quality assurance. - 8 Quality control of projects includes pre and post measurement of energy consumption - 9 (e.g. direct, modelled, expert review), ran...

AI summary The Custom Incentives program employs a quality assurance framework involving pre/post energy consumption measurements (direct, modelled, expert review), random/targeted site visits, documentation reviews, and customer surveys to ensure project quality control.

5.2.7 Performance Indicators 13 Performance indicators for the Custom Incentives program are provided in Table 19 below. 16 17

AI summary The section introduces performance indicators for the Custom Incentives program, referencing Table 19 for detailed metrics. No specific data or claims are elaborated in the provided text.

Table 19: 2020-2022 Custom Incentives Performance Indicators Year Investment ($ million) First-Year Energy Savings (GWh) Lifetime Energy Savings (GWh) Peak Demand Savings (MW) Total Resource Cost Test (TRC) a Program Administrator Cost Tes...

AI summary Table 19 provides performance indicators for the BNI Custom Incentives Program from 2020 to 2022, showing investment, energy savings, peak demand savings, and cost metrics over the period.

1 5.2.8 Low-Income Performance Indicators 2 3 Low-Income performance indicators for the Custom Incentives program are provided 4 in Table 19 below. 5

AI summary The document references Table 19, which contains low-income performance indicators for the Custom Incentives program. No further details or analysis are provided in the excerpt.

20 OVERALL SAVINGS FOR THE CUSTOM INCENTIVES PROGRAM Table 25 presents the number of participants and gross and net savings for each Custom Incentives program component as well as those for the program as a whole for 2018.

AI summary Table 25 provides data on the number of participants and gross and net savings for each Custom Incentives program component and the program as a whole in 2018.

8. BNI Custom Incentives Program For 2018, the BNI Custom Incentives Program includes three primary components: (1) Custom, (2) Energy Management Information Systems (EMIS) and (3) Strategic Energy Management (SEM). EMIS and SEM evaluation...

AI summary The BNI Custom Incentives Program (2018) includes retrofit, new construction, and building optimization. Retrofit contributes 77% of savings. Econoler evaluated projects, found errors in modeling, and recommended expanding analysis. Evaluation methods were deemed appropriate but with room for improvement.

NON-CONFIDENTIAL 1 (b) Please complete the following table with the New Construction project target 2 assumptions used by E1 in developing its proposed Customs Incentive Program for 3 the Alternative Scenario for 2020 – 2022 as referenced...

AI summary The text requests the completion of a table with assumptions used by E1 (Nova Scotia Power) in developing its proposed Customs Incentive Program for the Alternative Scenario from 2020 to 2022, as referenced in Section 8 of the Application.

NON-CONFIDENTIAL EfficiencyOne. This characterization is based on the 2017 evaluated results for the Custom Incentives program and was then modified to include support for new initiatives not present within the Program in 2017. Quantitativ...

AI summary EfficiencyOne's Custom Incentives program adjustments for 2020-2022 are based on 2017 results and scaled for future conditions without specific project forecasts. The program uses NECB requirements to define baseline systems, such as heat pumps for multi-unit buildings, which limits electrical savings claims. Natural gas access is not factored into baseline assumptions.

Program Delivery "The Custom Incentives program structure is designed to overcome customer barriers associated with large upfront costs, lack of in-house capacity and business case requirements. The program is delivered through a combinati...

AI summary The Custom Incentives program aims to overcome customer barriers through a combination of EfficiencyOne staff, contracted partners, and third-party resources such as consulting engineering firms and HVAC automation companies.

NON-CONFIDENTIAL Response IR-04: a) Yes, EfficiencyOne agrees. b) EfficiencyOne's DSM incentives are aimed to encourage customers to install measures that operate at higher levels of efficiency. As buildings transition from a combustible f...

AI summary EfficiencyOne agrees to IR-04, stating DSM incentives promote high-efficiency measures. Transitioning from combustible fuels to electricity increases electrical demand, but incentives encourage efficient systems (e.g., heat pumps) to reduce grid load. Custom Incentives support new construction exceeding NECB standards.

NON-CONFIDENTIAL 1 Request IR-07: 2 3 Question: 4 With regard to the modelling assumptions for incentives provided for space heating and/or 5 domestic hot water measures in a New Construction project funded through the Custom 6 program: 7...

AI summary The document outlines a regulatory request (IR-07) seeking details on methodology, assumptions, and documentation for HVAC performance in new construction projects under E1's Custom Incentives program. It also asks about fuel type determination without E1 incentives and the division of responsibilities between applicants and E1 for system characteristics.

1 Request IR-13: 2 3 Please refer to Appendix A. Please describe any changes to any of following for each program 4 and subprogram since the 2019 Plan: 5 6 a. Incentive design, basis, and/or formulas 7 8 b. Focus on early retirement or rep...

AI summary The response to Request IR-13 outlines changes to incentive design and program offerings since the 2019 DSM Plan, including new incentive levels for construction and a mid-stream delivery approach for Green Heat rebates.

NON-CONFIDENTIAL • Provide incentives for electric thermal storage to residential customers. This will be a new offering (via Green Heat and Home Energy Assessment) and expands options for homeowners. • Increase financial support and work...

AI summary Nova Scotia Power (NSP) proposes expanding energy efficiency programs, including incentives for residential electric thermal storage, domestic hot water measures, and net-zero home initiatives. New commercial incentives and data-driven demand management strategies are also outlined, aiming to enhance customer participation and optimize energy use through integrated program approaches.

CONFIDENTIAL (Attachment Only) 1 Request IR-23: 2 3 E1's audited financial statements for the year ended December 31, 2018 (M09163) include a 4 note stating that it has an agreement with NS Power to extend financing to certain BNI 5 custom...

AI summary The document details E1's financing arrangement with NS Power for BNI customers in energy programs, including loan terms, rate base treatment, defaults, and credit processes. The response references confidential attachments and states principal amounts are included in rate base. Matter numbers M09163 and M09096 are cited.

2.2 Terms of Settlement Agreement [18] HGL intervened in the proceeding and had a specific issue with ETs application. HGL objected to E1 's proposal to offer incentives underthe Custom Incentive Program for new construction multi-unit res...

AI summary HGL objected to E1's proposal for incentives in the Custom Incentive Program promoting electric heat pumps in multi-unit residential buildings where natural gas is available. A settlement agreement was reached, leading to a collaborative review and E1 refraining from new participants during the review period.

not be restricted. Clauses 4, 5 and 6 of Appendix A of the Settlement Agreement deal with this issue and are contrary to NS Power's request. This was further elaborated upon in HGL's Reply Submission: ... As Heritage Gas had specifically r...

AI summary The text discusses a conflict between NS Power's request and the Settlement Agreement's clauses, with HGL arguing that the clauses prevent unintended effects from the Custom Incentive Program. The Board agrees with HGL's position.

APPENDIX "A" - 1 & lt; EfffdeneyOne (El) and Heritage Gas (HG) will engage In a collaborative study/rovlow, at the cost of E1t ofthe program design and operation of the Custom incentive Program related to YRF electric heat pump measures in...

AI summary A settlement agreement between EfficiencyOne (E1) and Heritage Gas (HG) outlines a collaborative study on the Custom Incentive Program's electric heat pump measures in Multi-Unit Residential Buildings (MURBs) where natural gas is available. The study, with a September 30, 2019, deadline, includes restrictions on new financial commitments by E1 during the review period. Disputes will be referred to the Nova Scotia Utility and Review Board (NSUARB).

APPENDIX "A" - 1. EfficiencyOne (El) and Heritage Gas (HG) will engage in a collaborative study/review, at the cost of E1, of the program design and operation of the Custom Incentive Program related to VRF electric heat pump measures in Mu...

AI summary EfficiencyOne (E1) and Heritage Gas (HG) agree to collaborate on a study of the Custom Incentive Program for VRF electric heat pumps in Multi Unit Residential Buildings (MURBs) with natural gas availability. The study includes timelines, restrictions on new financial commitments during the study period, and potential referral of disputes to the Nova Scotia Utility and Review Board (NSUARB).

1 5. HERITAGE GAS - 2 In the course of these proceedings, Heritage Gas raised concerns about the proposed New - 3 Construction service under the Custom Incentives Program related to electric heat pumps and - 4 associated measures in multi-...

AI summary Heritage Gas raised concerns about the New Construction service under the Custom Incentives Program related to electric heat pumps in multi-unit residential buildings with available natural gas. EfficiencyOne and Heritage Gas agreed to a collaborative study, with NSUARB involvement if disagreements arise. EfficiencyOne argues this approach will clarify the program's impact in this market.

mpt to resolve this matter without the need for further Board intervention. The only party who posed questions on the Settlement Agreement at the Oral Hearing was the Small Business Advocate ("SBA"). The SBA dealt principally with two issu...

AI summary The Small Business Advocate (SBA) questioned the cost of a study and ratepayer review under the Settlement Agreement. E1 agreed to fund the study related to the Custom Incentive Program, citing relevance to their Demand Side Management (DSM) funds. Heritage Gas raised concerns about unintended effects from the program and emphasized the need for the study. E1 confirmed ratepayer input would be sought during the Board review process.

t which NS Power does not oppose approval of, specifically provides at paragraphs 4, 5 and 6 of Appendix "A" of the Settlement Agreement after laying out the study time frames noted above, as follows: - "4. During the period of the Study,...

AI summary NS Power does not oppose approval of the Settlement Agreement terms, which include restrictions on E1's financial incentives during the study period, limitations on soliciting new participants, and exemptions for existing commitments under the Custom Incentive Program.

elated to the Study Measures. - 6. Existing documented commitments under the Custom Incentive Program for the Study Measures will not be subject to any restrictions through this Settlement Agreement." Appendix "A" of the Settlement Agreeme...

AI summary The Settlement Agreement's Appendix A addresses Heritage Gas' concerns about the Custom Incentive Program's potential unintended effects on electric heat pumps in multi-unit buildings. NS Power argues that approving its request would contradict the agreement, which it does not oppose. NS Power seeks stakeholder input during the study process and through Board-established procedures for recommendations.

not be restricted. Clauses 4, 5 and 6 of Appendix A of the Settlement Agreement deal with this issue and are contrary to NS Power's request. This was further elaborated upon in HGL's Reply Submission: ... As Heritage Gas had specifically r...

AI summary HGL argues that NS Power's request contradicts clauses 4-6 of the Settlement Agreement, which address concerns about the Custom Incentive Program's effects on electric heat pumps in multi-unit buildings. The Board agrees with HGL, affirming the Settlement Agreement's terms over NS Power's conflicting request.

APPENDIX "A" - 1 & lt; EfffdeneyOne (El) and Heritage Gas (HG) will engage In a collaborative study/rovlow, at the cost of E1t ofthe program design and operation of the Custom incentive Program related to YRF electric heat pump measures in...

AI summary EfficiencyOne (E1) and Heritage Gas (HG) agree to collaborate on a study of the Custom Incentive Program's electric heat pump measures in Multi-Unit Residential Buildings (MURBs). The study includes timelines for completion, restrictions on new financial commitments during the review period, and provisions for NSUARB involvement if disagreements arise.

Settlement Agreement – Heritage Gas - EfficiencyOne and Heritage Gas have agreed to engage in a collaborative study of the - program design and operation of the Custom Incentives Program related to Variable - Refrigerant Flow (VRF) electri...

AI summary EfficiencyOne and Heritage Gas agreed to collaborate on a study of the Custom Incentives Program for VRF electric heat pumps in Multi-unit Residential Buildings (MURBs) where natural gas is available. The Terms of Reference were completed by June 30, 2019, and a consultant was engaged. The study and recommendations will be filed with the NSUARB by October 15, 2019.

Custom Incentives: Program Description

AI summary The document outlines a program description for Custom Incentives under Nova Scotia's regulatory framework, involving entities like NSUARB and ENS. Key terms include DSM, TRC, and PAC, with references to cost allocation and evaluation methodologies.

5.2.1 Overview The Custom Incentives program provides financial incentives and technical assistance to help non-profit, institutional, commercial and industrial customers reduce their electrical energy consumption and system-peak demand. S...

AI summary The Custom Incentives program offers tailored financial and technical support to non-profit, institutional, commercial, and industrial customers to reduce energy consumption and peak demand. It includes three components: Custom, Energy Management Information Systems (EMIS), and Strategic Energy Management (SEM), targeting projects not covered by other Efficiency Nova Scotia programs.

5.2.3 Objectives - Objectives of the Custom Incentives program include: - influence electrical energy efficiency and system-peak demand reduction projects within Nova Scotia; - build awareness around the benefits of energy efficiency to pr...

AI summary The Custom Incentives program aims to promote energy efficiency in Nova Scotia by reducing system-peak demand, raising awareness among BNI customers, overcoming barriers to complex projects, and expanding ENS program offerings through trialed technologies. It also seeks to improve building design, enable energy management, and foster long-term customer relationships for sustainability.

Target Market The Custom Incentives program is open to all Nova Scotia business, non-profit, institutional and industrial customers. Despite its broad customer eligibility criteria, the program typically targets larger energy users.

AI summary The Custom Incentives program targets larger energy users in Nova Scotia despite broad eligibility for business, non-profit, institutional, and industrial customers. The program focuses on high-energy-consuming entities within these categories.

Market Barriers - Barriers to participation in the Custom Incentives program include: - Financial constraints resulting from internal competition for capital. - Upfront cost requirement for feasibility studies and audits before energy savi...

AI summary Barriers to the Custom Incentives program include financial constraints, upfront costs, long payback periods, time constraints, lack of internal commitment, and technical expertise. Businesses struggle with justifying investments due to these factors.

Program History The Custom Incentives program began with a single component, Custom Retrofit, in May 2008. When Efficiency Nova Scotia began administering the program in 2010, it added a New Construction program component to help streamlin...

AI summary The Custom Incentives program, initiated in 2008, expanded under Efficiency Nova Scotia's administration since 2010. Key developments include adding New Construction in 2010, introducing compressed air optimization (2013), Building Optimization (2014), New Construction Commissioning Pilot (2018), and standalone EMIS (2013) and SEM (2014). These enhancements aimed to broaden participation and improve energy efficiency services for BNI stakeholders.

Program Delivery The Custom Incentives program structure is designed to overcome customer barriers associated with large upfront costs, lack of in-house capacity and business case requirements. The program is delivered through a combinatio...

AI summary The Custom Incentives program addresses customer barriers like upfront costs and in-house capacity gaps through a delivery model combining EfficiencyOne staff, contracted partners, and third-party resources such as engineering firms and HVAC automation companies to implement energy-saving initiatives.

Quality Assurance - 7 The Custom Incentives program has an established framework for quality assurance. - 8 Quality control of projects includes pre and post measurement of energy consumption - 9 (e.g. direct, modelled, expert review), ran...

AI summary The Custom Incentives program employs a quality assurance framework involving pre/post energy consumption measurement (direct, modelled, expert review), random/targeted site visits, documentation reviews, and customer surveys to ensure project quality control.

5.2.7 Performance Indicators 13 14 Performance indicators for the Custom Incentives program are provided in Table 15 15 below. 16 17 18

AI summary The document section outlines performance indicators for the Custom Incentives program, referencing Table 15 for detailed metrics. No specific claims, arguments, or cross-references are explicitly mentioned in the provided text.

5.2.1 Overview The Custom Incentives program provides financial incentives and technical assistance to help non-profit, institutional, commercial and industrial customers reduce their electrical energy consumption and system-peak demand. S...

AI summary The Custom Incentives program offers tailored financial and technical support to non-profit, institutional, commercial, and industrial customers to reduce energy consumption and peak demand. It includes three components: Custom, Energy Management Information Systems (EMIS), and Strategic Energy Management (SEM). Cost-effectiveness is evaluated via Total Resource Cost (TRC) and Program Administrator Cost (PAC) tests, using metrics like weighted average cost of capital (WACC).

Demand ReductionResponse Demand response initiatives will be introduced as part of the broader DSM portfolio in the DSM Resource Plan. EfficiencyOne and NS Power will be working closely on the development, assessment and evaluation of dema...

AI summary Demand response initiatives are integrated into the DSM portfolio under the Preferred Plan, building on a 2019 pilot. EfficiencyOne and NS Power collaborate on development and evaluation. The Custom Program supports system-peak demand savings through incentives for feasibility studies, direct financial support, and financing options.

5.2.3 Objectives Objectives of the Custom Incentives program include: • influence electrical energy efficiency and system-peak demand reduction projects within Nova Scotia; • build awareness around the benefits of energy efficiency to prog...

AI summary The Custom Incentives program aims to drive energy efficiency and reduce peak demand in Nova Scotia by targeting large BNI customers. It addresses barriers like financial constraints, payback periods, and technical expertise gaps. The program, administered by Efficiency Nova Scotia since 2010, has expanded through initiatives like compressed air optimization and building commissioning pilots since 2013.

Ouality Assurance - 7 The Custom Incentives program has an established framework for quality assurance. - 8 Quality control of projects includes pre and post measurement of energy consumption - 9 (e.g. direct, modelled, expert review), ran...

AI summary The Custom Incentives program employs a quality assurance framework involving pre/post energy consumption measurement (direct, modelled, expert review), random/targeted site visits, documentation reviews, and customer surveys to ensure project quality control.

5.2.7 Performance Indicators 13 Performance indicators for the Custom Incentives program are provided in Table 159 below. _ 16 17

AI summary Section 5.2.7 discusses performance indicators for the Custom Incentives program, referencing Table 159. The text provides minimal detail beyond the table reference, focusing on program performance metrics within a regulatory proceeding context.

5.2.8 Low-Income Performance Indicators Low-Income performance indicators for the Custom Incentives program are provided in Table 169 below.

AI summary The text references Low-Income performance indicators for the Custom Incentives program, noting that details are provided in Table 169. No specific claims, arguments, or cross-references are explicitly stated in the provided text.

5.2.9 Program Alternatives 5 6 7 9 10 1112 13 14 15 EfficiencyOne considered the same key principles in both the development of the 2020-2022 Preferred DSM Resource Plan and alternate scenario. The significant difference between the Altern...

AI summary EfficiencyOne developed both the 2020-2022 Preferred DSM Resource Plan and an alternate scenario with lower participation levels due to reduced energy savings and investment. Table 21 compares the Custom Incentives program's performance indicators between the two plans.

APPENDIX "A" - 1. EfficiencyOne (El) and Heritage Gas (HG) will engage in a collaborative study/review, at the cost of E1, of the program design and operation of the Custom Incentive Program related to VRF electric heat pump measures in Mu...

AI summary EfficiencyOne (E1) and Heritage Gas (HG) agree to collaborate on a study of the Custom Incentive Program for VRF electric heat pumps in Multi Unit Residential Buildings (MURBs) where natural gas is available. The study includes timelines, restrictions on new financial commitments by E1 during the study period, and a process for incorporating findings or referring disputes to the Nova Scotia Utility and Review Board (NSUARB).

Agreement between EfficiencyOne and Heritage Gas Dunsky's study aimed to determine how E1's baseline energy building model should be determined for new construction MURBs where natural gas is available. Dunsky found that the current baseli...

AI summary Dunsky's study identified flaws in EfficiencyOne's baseline energy model for new construction MURBs with natural gas availability, recommending modifications to the VRF baseline definition. EfficiencyOne and Heritage Gas agreed to implement these changes in the Custom Incentives Program, pending Board review of the Dunsky report.

EXECUTIVE SUMMARY Efficiency One (E1) and Heritage Gas have agreed to engage in a collaborative study of the program design and operation of the Custom Incentive Program related to Variable Refrigerant Flow (VRF) electric heat pump measure...

AI summary Efficiency One (E1) and Heritage Gas are collaborating to study the Custom Incentive Program for VRF electric heat pumps in MURBs with natural gas availability. The study aims to avoid increased electricity demand by aligning incentives with NECB and ASHRAE 90.1 standards. Findings suggest VRF systems are cost-effective but require upfront capital, recommending ASHRAE 90.1-2013 as the baseline for efficiency incentives.

Context Efficiency One (E1) and Heritage Gas have agreed to engage in a collaborative study of the program design and operation of E1's Custom Incentive Program related to VRF electric heat pump measures in multi unit residential buildings...

AI summary Efficiency One (E1) and Heritage Gas are collaborating on a study of E1's Custom Incentive Program for VRF electric heat pumps in Multi-Unit Residential Buildings (MURBs) where natural gas is available. VRF systems use refrigerant for heat transfer, enabling simultaneous heating and cooling in different zones.

5.2.1 Overview The Custom Incentives program provides financial incentives and technical assistance to help non-profit, institutional, commercial and industrial customers reduce their electrical energy consumption and system-peak demand. S...

AI summary The Custom Incentives program offers financial and technical support to non-profit, institutional, commercial, and industrial customers to reduce energy consumption and peak demand. It includes three components: Custom, Energy Management Information Systems (EMIS), and Strategic Energy Management (SEM), targeting projects not covered by other programs.

3 Demand Response 4 Demand response initiatives will be introduced as patt of the broader DSM portfolio in 5 the DSM Resource Plan. EfficiencyOne and NS Powei· will be working cl<lsely on the 6 development, assessment and evaluation of dem...

AI summary Demand response initiatives are part of the DSM portfolio, with EfficiencyOne and NSP collaborating on development and evaluation. These initiatives build on a 2019 demand reduction pilot, expanding customer offerings. The Custom Program will maintain the broader implementation structure but introduce incentives for system-peak demand savings, including feasibility study support and financial incentives.

1 help BNI customers overcome the barriers to implementing complex, custom 2 energy efficiency projects; 3 increase developer and builder awareness of cost-effective options for improving 4 the energy efficiency of new buildings; 5 increas...

AI summary The Custom Incentives program aims to assist BNI customers in implementing complex energy efficiency projects, increase awareness of cost-effective building design, and promote long-term energy sustainability. Barriers to participation include financial constraints, upfront costs, long payback periods, and time constraints.

5 Program History 6 The Custom Incentives program began with a single component, Custom Retrofit, in 7 May 2008. When Efficiency Nova Scotia began administering the program in 2010, it 8 added a New Construction program component to help s...

AI summary The Custom Incentives program, initiated in 2008 and administered by Efficiency Nova Scotia since 2010, has expanded over time to include various components such as New Construction, Building Optimization, and SEM. These additions aim to broaden participation and improve energy efficiency services for BNI participants.

3 Pt·ogram Delive1J' 4 The Custom Incentives program structure is designed to overcome customer barriers 5 associated with large upfront costs, Jack of in-house capacity and business case 6 requirements. The program is delivered through a...

AI summary The Custom Incentives program aims to address customer barriers through a combination of EfficiencyOne staff, contractors, and third-party resources, including engineering firms and HVAC automation companies, to implement energy-saving initiatives.

Quality Assurance The Custom Incentives program has an established framework for quality assurance. Quality control of projects includes pre and post measurement of energy consumption (e.g. direct, modelled, expert review), random and targ...

AI summary The Custom Incentives program employs a quality assurance framework involving pre- and post-measurement of energy consumption through methods like direct measurement, modelling, expert review, site visits, documentation reviews, and customer surveys to ensure project quality control.

5.2.7 Performance Indicators 12 13 14 Performance indicators for the Custom Incentives program are provided in Table 15 below. 15 16 17

AI summary The section outlines performance indicators for the Custom Incentives program, referencing Table 15. The text provides minimal detail, focusing on the program's metrics and their presentation in a table. No specific data or arguments are elaborated in the provided text.

5.2.8 Low-Income Performance Indicators 2 1 Low-Income performance indicators for the Custom Incentives program are provided in Table 16 below. 5

AI summary The section outlines Low-Income Performance Indicators for the Custom Incentives program, referencing Table 16. It provides quantitative metrics but lacks detailed analysis or stakeholder positions.

Custom Incentives Custom Incentives failed to meet energy saving targets by 39.56 GWh in 2016-2018, falling below target each year. This underachievement is primarily due to lower customer participation than expected in the program. As des...

AI summary Custom Incentives failed to meet energy saving targets by 39.56 GWh in 2016-2018 due to lower customer participation than expected, leading to underachievement of energy savings.