E-22024 DSM Programs Evaluation Reports
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5 Process Evaluation Results For the 2024 evaluation, the Evaluator conducted four process evaluations for Affordable Multifamily Housing, Affordable Single-family Homes, Business Energy Rebates – Instant Rebates, and Custom New Constructi...
AI summary The 2024 evaluation focused on four programs: Affordable Multifamily Housing, Affordable Single-family Homes, Business Energy Rebates – Instant Rebates, and Custom New Construction, assessing their process effectiveness.
Business Energy Rebates – Instant Rebates To collect information on participant and distributor perspectives, the Evaluator conducted surveys with participants as well as interviews with distributors. The key finding specific to the Busine...
AI summary The evaluation of Business Energy Rebates – Instant Rebates (BER-IR) reports high satisfaction among participants (9.1/10) and distributors (8.3/10). Participants praised interactions and rebate amounts, while distributors highlighted E1's service support (9.3/10) and rebate processing (8.4/10).
6 Market Evaluation Results For the 2024 evaluation, the Evaluator conducted two market evaluations. The first was for Efficient Product Installation and was focused on electrician-installed measures, and the second was for Business Energy...
AI summary The 2024 market evaluations focused on Efficient Product Installation (electrician-installed measures) and Business Energy Rebates – Instant Rebates (BNI lighting market). These assessments aimed to analyze program effectiveness and market dynamics for energy efficiency initiatives.
[VOLUNTEERED] - 98. Don't know - 99. Refused - G4. [IF ANY OF [G3](#page-115-0)[A](#page-115-1)[-H](#page-115-2) > 0; SHOW ONLY PRODUCTS FROM [G3](#page-115-0) IF > 0] Did you receive an instant rebate at the cashier for the [INSERT PRODUC...
AI summary The text includes survey questions about customers' receipt of instant rebates for energy-efficient products and their perception of the influence of the Efficient Product Installation Service on their purchasing decisions, focusing on program participation and customer experience metrics.
BER Instant Rebates While participant information tracking has improved in the past few years and the tracking sheet indicates the total number of measures rebated through the service, the available data collected by distributors do not al...
AI summary The BER Instant Rebates program saw a 26% decrease in total rebated measures in 2024 compared to 2023, with significant drops in LED linear lamps (-41%) and increases in other measures like occupancy sensors. LED linear fixtures accounted for 56% of gross energy savings in 2024.
Instant Rebates Interviews with Distributors In November 2024, Narrative Research conducted ten interviews with Instant Rebates participating distributors. Interviews lasted between 35 and 65 minutes, with an average length of 47 minutes....
AI summary Narrative Research conducted ten interviews with distributors in November 2024 to gather insights on the Instant Rebates program's service and market evolution. Interviews, incentivized with $100, were conducted over the phone and focused on distributor perspectives. E1 provided the distributor list, and the Evaluator verified decision-makers' expertise in rebate-eligible products.
Market Characterization Study The Evaluator completed a market evaluation in 2024 to assess the state of the lighting market and review whether any baselines for BNI lighting products should be recommended for update. The analysis and reco...
AI summary The 2024 market evaluation assessed BNI lighting product baselines for BER-IR, BER-AR, and SBES programs. BER-IR uses a standard baseline tied to distributor stocking practices, while BER-AR/SBES calculate baselines based on technology performance differences. Confidence levels in the study exclude nonsampling errors.
3 Process Evaluation for Instant Rebates This section summarizes the findings obtained during the Instant Rebates participant survey and interviews conducted with Instant Rebates distributors.
AI summary This section summarizes findings from the Instant Rebates participant survey and interviews with distributors, evaluating the program's implementation and effectiveness through stakeholder feedback.
Instant Rebates Participants Of all IR survey participants (n=50), six in 10 said they purchased energy efficient products (that were available for IR) for their own organization (60%), while nearly four in 10 (38%) either said they purcha...
AI summary A survey of 50 Instant Rebates participants revealed that 60% purchased energy-efficient products for their own organizations, while 38% did so for customers or as contractors. Contractors primarily rely on organizational decision-making for purchases, with energy efficiency as the top reason (43%) for choosing efficient products. Distributors are the primary rebate awareness source (74%), and 81% of participants had not considered alternatives to the purchased products.
Instant Rebates Participants Participants were asked about their level of satisfaction with different service elements on a ten-point scale where 1 means "Not at all satisfied" and a 10 means "Completely satisfied". Overall, Instant Rebate...
AI summary Participants in Nova Scotia's Instant Rebates program reported high satisfaction (9.1/10), with 94% highly satisfied. Most praised rebate amounts and distributor communication, though 8% found rebates too low. Suggestions included increasing rebates, simplifying paperwork, and expanding eligibility. Only 2% were unsatisfied, citing poor communication or low rebate values.
3.5 Distributor Successes and Challenges with Instant Rebates While distributors were not asked specifically about strengths and successes associated with Instant Rebates, two distributors mentioned that they appreciate program staff atten...
AI summary Distributors highlighted appreciation for program staff engagement but faced challenges with Instant Rebates, including administrative burdens, unclear onboarding, and competition from retailers. Suggestions included expanding rebates to EV chargers and smart lighting, improving social media outreach, and shifting to mail-in rebates to reduce distributor workload and ensure end-user benefits.
7.1.1 BER-IR Incented LED Products The total number of LED lamps and fixtures per measure category incented through Instant Rebates since 2020 is presented in [Figure](#page-72-3) 12 below. The Evaluator considers that sales through BER re...
AI summary The document discusses participation trends in BER-IR incentivized LED products from 2020-2024, noting increased rebates for linear fixtures/lamps between 2022-2023 but 10% and 41% declines in 2024. LED linear fixtures comprised 46% of rebated products in 2024, with stable outdoor fixture proportions. The Evaluator argues BER's broad accessibility and distributor coverage reflect market trends.
ending on the lamp type. The proportion of lamps that are LED is anticipated to increase in the next two years as discontinued non-LED products currently in stock are sold or removed from inventories. Distributors reported that the LED mar...
AI summary The LED market in Nova Scotia is stable, with increasing LED adoption as non-LED products phase out. Distributors credit BER-IR rebates for market growth, though challenges like supply chain stability and just-in-time inventory management impact product availability. Quality disparities in LED technologies are noted, with a call to incentivize superior options.
Retail Price[s](#page-76-3) [Figure](#page-76-3) 15 below illustrates the evolution of the average cost per unit (before rebates) from 2020 to 2024 for LED linear lamps and fixtures as well as LED outdoor fixtures rebated through BER-IR. T...
AI summary The text presents average retail prices (before rebates) for LED linear fixtures, lamps, and outdoor fixtures from 2020 to 2024, showing stability for linear products and a 2021 price drop for outdoor fixtures. Averages are noted as indicative, with caution advised due to high price variability within categories.
in Instant Rebates savings generated by LED linear lamps and LED linear fixtures. 2024 BER Finding: Overall satisfaction with BER Instant Rebates is high among both participants and distributors. For Instant Rebates, average satisfaction r...
AI summary The 2024 BER evaluation highlights high satisfaction (9.1/10 by participants, 8.3/10 by distributors) with Instant Rebates, an updated free-ridership algorithm showing 8-15% free-ridership, and 4-6% higher savings in Application Rebates compared to Instant Rebates. The algorithm now balances intention and influence scores, contributing to lower free-ridership due to increased 2023-2024 incentives.
G. Satisfaction - G1. [ASK ALL] On a scale of 1 to 10, where 1 is 'not at all satisfied' and 10 is 'completely satisfied,' how was your organization's experience with each of the following aspects of the Business Energy Rebates Program? If...
AI summary The document outlines a survey assessing satisfaction with the Business Energy Rebates Program and its Instant Rebates component, focusing on interaction with distributors, rebate amounts, eligible products, and program improvements. Respondents highlight issues like poor communication, low rebate amounts, and limited product eligibility.