Topic:"Commercial Industrial Programs" in M12932

As shown i[n Table 41](#page-90-1), three CPP events (Dec. 15, 2024, Dec. 22, 2024, and Feb. 02, 2025) took place during weekends. The morning and evening consecutive events occurred on December 23, 2024. The CPP events include seven morni...

AI summary The text discusses three Commercial Peak Pricing (CPP) events that occurred during weekends, including the coldest event day in January 2025. It also notes that commercial CPP customer participation for Phase 4 is at 28 participants, with most enrolments occurring in Cohort 4.

Parameter Cohort 1 Cohort 2 Cohort 3 Cohort 4 All Sample Size 4 1 3 20 28 Rate Class Small General 2 0 1 8 11 General 2 1 2 12 17 Region HRM 2 0 3 16 21 Rest of Nova Scotia 2 1 0 4 7 Table 42: Summary of Commercial CPP Sample Size[11](#pag...

AI summary Table 42 summarizes the sample size for the Commercial CPP (Commercial Peak Pricing) across four cohorts and regions in Nova Scotia. The data includes the number of participants in each rate class and region, with a total sample size of 28.

Review of Marketing and Communication Efforts In its Decision and Order on the Year Three Report (M11823), the Board provided: Narrative Research conducted a customer survey, which highlighted residential customers' dissatisfaction regardi...

AI summary The document discusses NS Power's efforts to improve communication with residential and commercial customers regarding time-varying pricing (TVP) programs. It highlights the use of a customer survey, a purpose-built estimation tool for residential inquiries, and a coordinated approach with commercial customers involving relationship management and data analytics. The Board emphasized the importance of clear communication to manage customer expectations and ensure the success of the TVP pilot.

- Updated SMB enrollment target numbers and percentage target achieved.

AI summary The document text indicates an update to the Small and Medium Business (SMB) enrollment target numbers and the percentage target achieved.

Technical Session 2 (continued) – anticipated late-March/early-April Summary of 2024/25 Areas of Focus & Board Directives Туре Items to be Discussed/Reviewed 4.0 – Reporting on Small Business Customer Items (4.1) report to stakeholders on...

AI summary The 2024/25 focus areas include reporting on small business customer items, specifically analyzing load characteristics, customer recruitment, classification by business sector, and addressing customer reluctance to participate in the Tariff Variation Process (TVP).

• What we've learned: - The Commercial and Business customer journey requires a personalized approach with a longer timeline from to make the decision (more than 2 months). - There can be more than one decision maker, who value face-to-fac...

AI summary The Commercial and Business customer journey requires a personalized approach with a longer decision-making timeline (over 2 months), and involves multiple decision makers who value face-to-face conversations and cost savings.

ss Recruitment Key Contacts 1. Please explain why there are zero TOU Applications received but 54 TOU Pilot Enrollments? 2. Does that mean a small business is enrolled in the Pilot but has not submitted an application? If yes, how does tha...

AI summary The document contains a series of questions and responses regarding the Time-Varying Pricing (TVP) program, specifically focusing on TOU (Time-of-Use) applications and enrollments. It addresses discrepancies between the number of applications and enrollments, the tracking of small businesses and MURB customers, and the reasons for a decline in interest in the TOU program in Year 4.

Definitions Adjusted Net Load The hourly net system requirement (MW) less all wind generation (MW) Performance Assessment on General Service Class Customers 139 Reporting on Small Business Characteristics that Enable Load Shifting139 Revie...

AI summary The document provides definitions and a list of tables related to load reduction, energy consumption, and performance assessments under various tariff structures, including Time-Varying Pricing (TVP), Critical Peak Pricing (CPP), and Time-of-Use (TOU) tariffs. It includes data on participation, retention, and load changes for residential and commercial customers.

Review of Marketing and Communication Efforts In its Decision and Order on the Year Three Report (M11823), the Board provided: Narrative Research conducted a customer survey, which highlighted residential customers' dissatisfaction regardi...

AI summary The Board directed NS Power to review its marketing and communication efforts, particularly regarding bill savings expectations for residential and commercial customers. NS Power has implemented tools and strategies to improve communication, including estimation tools for residential customers and coordinated approaches with commercial clients. Appendix C and E provide details on marketing efforts and stakeholder sessions.

Responses Filed 31 July 2026 Stakeholder Comment NS Power Response 3. We know that rural small business operators face additional awareness and access barriers. Targeted outreach for these customers is needed if the pilot is to show statis...

AI summary The stakeholder highlights the need for targeted outreach to rural and hard-to-reach small businesses to achieve statistically significant SBA results. NS Power responds that their focus is on targeting the most cost-effective customers who show the highest interest in enrolling and ability to shift load, and they welcome insights from the SBA on demographics not currently reached.