Topic:"Compliance Legislation" in M12784

ndards: (i) Percentage of calls answered within 30 seconds (ii) Percentage of customer bills that can be estimated (iii) Customer notification of outages (iv) New service connection times Compliance: NS Power’s compliance across all custom...

AI summary NS Power must meet customer service standards, including answering 70% of calls within 30 seconds (excluding severe weather) and estimating bills when meters are inaccessible. Compliance is evaluated annually, with adjustments made once meter access is restored.

Document: 330133 Date Filed: May 7, 2026 Page 10 1 Request IR-26: 2 Page 36 and Appendix G of the report states: “The elevated Polite Disconnect rate in 2025 is 3 attributable to the impacts of the April 2025 cyber incident, as trunking ca...

AI summary The document contains requests from the NSEB and the Board seeking clarifications on outage management, ETR processes, data discrepancies, and interruption metrics. Key issues include the impact of a cyber incident on trunking capacity, reconciliation of CI numbers, and customer interruption hours.

ines 1-3, inclusive of footnote 8. 25 26 a) Who prepared Figure 60, NS Power or Electricity Canada and when was it prepared? 27 b) If NS Power, or its consultants, prepared Figure 60, please describe the process followed 28 to prepare it,...

AI summary The text contains regulatory inquiries directed at Nova Scotia Power (NSP) regarding data sources, methodology for figures, compliance with IEEE standards, monitoring of reliability metrics, and customer complaints about service reliability. Questions focus on transparency, accountability, and adherence to regulatory requirements.

bills were estimated, customers were encouraged to pay the estimated bills, but that there were no negative credit implications experienced by those customers who 1 2 3 4 5 6 7 failed to pay their estimated bills. NS Power further noted th...

AI summary The document discusses the estimation of bills and the lack of negative credit implications for customers who failed to pay estimated bills. It also highlights missed performance targets for specific circuits and the concern over long-standing issues with these feeders.

5.0 CONCLUSION - NS Power respectfully submits that it does not need to be incented, by penalty or otherwise, to - develop a plan for bringing itself into compliance that plan exists, is funded, is being executed, - and is producing measur...

AI summary NS Power argues that it does not require penalties to develop a compliance plan, as it already has a funded plan in place that is producing measurable improvements for customers. It distinguishes 2025 from previous cases (M11627 and M12185) where penalties were justified due to the absence of a funded plan.