M12792 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer
M12792 - Nova Scotia Power Inc. - Appeal of a Decision of the Dispute Resolution Officer This is the Board's decision on your appeal of a decision by the Dispute Resolution Officer (DRO) on behalf of the Centre for Adults in Progressive Em...
AI summary Nova Scotia Power Inc. is appealing a decision by the Dispute Resolution Officer (DRO) regarding a billing dispute from the Centre for Adults in Progressive Employment (CAPE) Society. The customer disputes a March 2026 bill, citing a large increase in consumption despite the building being closed and concerns about a cyber incident affecting meter accuracy. The DRO ruled in favor of NS Power, stating that billing was appropriate under Board Regulation 5.1.