Topic:"Cost To Customer" in M12737

city of the heat pump (60,000 Btu-h), an HSPF rating of 11.2, 24 hour per day usage, and a 30 day month, the following kWh can be estimated 60,000 BtuH / (11.2 x 1000) x 24 hr x 30 d = 3857 kWh/month Multiplying the kWh by the most recent...

AI summary The customer calculates energy costs for heat pump and air handler usage, estimating $1,602 for 60 days, compared to the NSP bill of $1,736. They argue their maximal usage estimates are $40 below the pre-tax bill, suggesting a discrepancy despite efficient appliance usage.

Procedural Background Please accept the following summary of activities and communications pertaining to the March 10, 2026 DRO decision being appealed by Emily Martin. • February 17, 2026 – Ms. Martin emailed the DRO to dispute her Decemb...

AI summary Emily Martin appealed a March 10, 2026 DRO decision regarding her February 2026 energy bill, disputing the $1,865.48 charge for 9,483 kWh usage. She claimed NS Power failed to provide evidence of her consumption, noting she installed a heat pump in 2023. The DRO requested account details from NS Power, which complied, providing ledger and meter data.