Topic:"Cost To Customer" in M12756

Uday Yadav Per the immediately following detailed email, this matter appears to me to be appropriately addressed by N.S.Power, and fully resolved with your fully reconciled 14 Jan 2026 bill – "The customer's meter was read on January 14, 2...

AI summary Uday Yadav disputes being charged again for a previously paid amount, with NS Power asserting the matter was resolved via a reconciled bill on January 14, 2026. The DRO seeks confirmation to close the file or issue a final decision. NS Power explains billing discrepancies stemmed from a cyber incident, using estimated readings until meters were reconnected.

I would like to bring to your attention that I paid my previous bill on October 14th, yet I am still being charged for 128 days, from July to November. As a result, I am effectively paying both the Base Charge and the Energy Charge twice f...

AI summary The customer reports being charged twice for the same billing period, from July to November, despite having already paid their previous bill on October 14th. They mention this issue has occurred before and express concern about the billing software and the financial burden caused by duplicate charges.

Dispute Resolution Officer From: Uday Yadav Sent: January 27, 2026 2:08 PM To: [email protected] Subject: Fw: Previously Paid Amount is charged again in new Bill Hi there, I recently received my bill, and I noticed that it inc...

AI summary Uday Yadav is disputing a billing error where he was charged an additional amount in February for a period already paid in December. He highlights concerns about inaccurate estimated billing and requests a revision of the estimation process to prevent unfair charges.