Topic:"Credit Ratings" in M12600

er support were established to provide information and credit monitoring sign up assistance to customers.[68](#page-19-7) Customers have raised various concerns regarding NSP's mitigation strategies: - Customers had no input in the service...

AI summary Customers have raised concerns about Nova Scotia Power's (NSP) credit monitoring service, including lack of input in service selection, difficulties in signing up, and being redirected to TransUnion instead of NSP customer service. NSP has not tracked success rates or enrollment targets for the service, and InterGroup recommends monitoring uptake and increasing participation.

tended the credit monitoring offer to five years for all current and former customers. Customers who had already registered for credit monitoring had their monitoring timeframe automatically extended.

AI summary The credit monitoring offer for current and former customers was extended to five years. Existing customers who had already registered had their monitoring period automatically extended.

Credit Ratings On January 22, 2025, S&P Global Ratings affirmed its BBB- issuer rating and revised its outlook to stable from negative. On December 5, 2025, DBRS affirmed its BBB (high) rating and stable trend for NSPI.

AI summary S&P Global Ratings affirmed its BBB- issuer rating for NSPI on January 22, 2025, with a stable outlook. DBRS also affirmed its BBB (high) rating and stable trend for NSPI on December 5, 2025.

Physical Risk: Changes in climate may negatively impact the Company's operations as a result of increased frequency and intensity of weather events and related physical risks, any of which could result in a Material Adverse Effect (for mor...

AI summary The text discusses how climate change may increase physical risks to the Company's operations, leading to potential material adverse effects. It also highlights the impact on insurance costs, credit ratings, and liquidity due to increased physical risks associated with climate change.

Liquidity and Capital Market Risk Liquidity risk relates to NSPl's ability to ensure sufficient funds are available to meet its financial obligations. NSPl's access to capital and cost of borrowing is subject to several risk factors, inclu...

AI summary The text discusses liquidity and capital market risks faced by NSPI, including the impact of financial market conditions, credit ratings, and interest rate changes on its ability to access capital and fund operations. A decrease in credit ratings could lead to higher borrowing costs and the need to post collateral for derivative instruments.

What is the Equifax iDecision Service? Equifax's iDecision platform is a secure, automated credit-decisioning engine that integrates real-time credit bureau queries with NSP's proprietary business rules. Instead of requiring manual retriev...

AI summary The Equifax iDecision Service is a secure, automated credit-decisioning platform that integrates real-time credit bureau queries with Nova Scotia Power's proprietary business rules to streamline credit decisions and reduce manual processing.

Minister of Energy - Accountability for Nova Scotia Power U-1 Attachment 1 Page 2 of 3 REDACTED (CONFIDENTIAL INFORMATION REMOVED) - Consumer Strategy 02 (Res Credit Check): Activated during standard residential customer onboarding, this s...

AI summary The document outlines two credit strategies used by Nova Scotia Power for residential and commercial customers. The residential strategy uses Equifax Risk Score 2 to determine security deposit requirements, while the commercial strategy evaluates creditworthiness using Business Failure Risk Score and Commercial Delinquency Score to approve financing tiers.

Minister of Energy - Accountability for Nova Scotia Power U-1 Attachment 1 Page 3 of 3 REDACTED (CONFIDENTIAL INFORMATION REMOVED) required) to protect the applicant's identity while preventing frontline employees from viewing sensitive fr...

AI summary The document outlines measures to protect customer privacy and ensure compliance with credit lock policies. It emphasizes the use of standardized responses when credit files are locked and the prevention of bias or unauthorized access by frontline employees.

Conclusion By configuring Equifax's iDecision service as an automated gateway, Nova Scotia Power protects customer data in the course of Nova Scotia Power's operations. Sensitive financial profiles are handled strictly in the background by...

AI summary Nova Scotia Power uses Equifax's iDecision service as an automated gateway to protect customer data during operations. Sensitive financial information is handled securely in the background, ensuring compliance with credit-reporting laws and fostering trust among customers.

Q: Do you have my SIN on file? Social Insurance Numbers (SINs) were used in certain circumstances for customer authentication purposes. We do not have access to confirm what data was on your account from your initial account setup. We have...

AI summary The document explains that SINs may have been used for customer authentication but does not confirm if a specific SIN was on file. Affected individuals have been notified, and credit monitoring is offered. The company is working to delete SINs from its systems.

Q: I prefer Equifax for credit bureau monitoring, can you pay for that? TransUnion is consumer reporting service that Nova Scotia Power has engaged to provide potentially impacted customers with a 5-year subscription to a comprehensive cre...

AI summary Nova Scotia Power offers a free 5-year subscription to TransUnion myTrueIdentity for potentially impacted customers but cannot reimburse for other credit bureau monitoring services like Equifax.

Financial Enterprise Resource Planning Financial capability restoration continues to progress well with key deployments and integrations completed as planned through structured testing and release management. Remaining releases are on trac...

AI summary Financial Enterprise Resource Planning is progressing well with key deployments and integrations completed as planned. NS Power is making progress on resolving invoices on hold, returning to pre-cybersecurity incident levels. Refer to Attachment 3 for more details.

Cr-ex, (Akcakiryan) questions that she did ask the other expert witness as well. So in terms of consistency, I think I'm inclined to at least let her be consistent with what she's asked the other witness. MR. CLARKE: Thank you very much. M...

AI summary The proceeding involves a discussion on how utility offers to customers after a breach can evolve based on industry learning and regulatory changes, such as the extension of credit monitoring periods from two to five years.