Topic:"Cybersecurity" in M12413

NON-CONFIDENTIAL 1 Request IR-2: 2 3 (a) Please explain the impact of the cyber incident on NS Power customers' meters and 4 the usage data they transmit. 5 6 (b) Do all meters require a quality check after the cyber incident? 7 8 (c) Does...

AI summary The response to IR-2 explains that the cyber incident affected only the external communication functionality of NS Power meters, not their accuracy or functionality in recording energy usage data. No quality checks or additional testing of meters are required, as they continue to operate normally and meet standard protocols.

Kathleen Murray (she/her) Regulatory Counsel Nova Scotia Power C: 782-640-9405 E: [email protected] www.nspower.ca From: RedCastle Bowser Sent: September 18, 2025 2:29 PM To: Kelly Mason < Kelly. [email protected]> Cc: Forsey, Lisa...

AI summary Adam Bowser questions Nova Scotia Power (NSP) about the impact of a cyber security incident on E-meters, noting discrepancies between in-person readings and meter data, and the need for manual readings if meters were still accurate. NSP stated that while meters continued to collect data, they could not communicate it to their systems.

March - May 2025 bill. The March 24 payment appeared only once: 23 27 Energy charges $483.80 28 Other charges (tax) $24.19 29 $507.99 30 Total amount due $249.12 1 2 (e) Due to the cyber incident, the billing process was paused from the Ap...

AI summary The billing process for the March - May 2025 period was affected by a cyber incident, causing a pause from April 24 to June 11. Payments received during this time were processed against customer accounts, leading to a sequencing error when billing resumed on June 12. This impacted all customers.

eing gaslit, NSP asks us to become more energy efficient and then uses our meter readings from the year previous, to claim that we can't be more energy efficient and that the meter reading is correct. I do not know how the E-meters work fu...

AI summary The customer questions the accuracy and calibration of NSP's E-meters, citing concerns about potential manipulation of electronic signals and the lack of calibration by NSP technicians. They also raise concerns about the integrity of the meters following a recent cybersecurity incident.

Request IR-2: - a) Please explain the impact of the cyber incident on NS Power customers' meters and the usage data they transmit. - b) Do all meters require a quality check after the cyber incident? - c) Does NS Power's staff test the met...

AI summary The document requests an explanation of the impact of a cyber incident on NS Power customers' meters and data transmission, whether all meters require quality checks post-incident, and how NS Power ensures meter accuracy after the incident.

\ \ Exercise Caution - This is an external email from: Beware of links or attachments from external sources. If you are unsure, click "Report Email" to submit for review.\ \ Hello I have several questions based on what I have read First, i...

AI summary Adam Bowser questions NSP about the discrepancy between E-meter readings and in-person meter readings post-cyber incident, and why NSP had to send workers to read meters if they were functioning properly. He also questions the accuracy of the meters and the impact of the cyber incident on billing.

Kathleen Murray (she/her) Regulatory Counsel Nova Scotia Power C: 782-640-9405 E: [email protected] www.nspower.ca From: RedCastle Bowser Sent: September 18, 2025 2:29 PM To: Kelly Mason Cc: Forsey, Lisa ; Murray, Kathleen Subject...

AI summary Adam Bowser questions Nova Scotia Power (NSP) regarding the impact of a cyber incident on E-meters, querying why in-person meter readings were conducted if the meters were unaffected and why there is a discrepancy between E-meter data and manual readings. He also challenges NSP's claim that the meters were accurate and unaffected, given billing discrepancies.

able level. NS Power's May 2025 bill was incorrect and their responses were confusing. I urge NS Power to review its standard operating procedures to ensure that it provides adequate customer service. I did not discover any evidence of dec...

AI summary The decision highlights a billing error by NS Power in May 2025, noting incorrect balances and estimated usage during a cybersecurity incident. While NS Power corrected the account, concerns remain about billing system safeguards. The Board is separately investigating the cybersecurity incident under Matter M12273.