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nfidential Attachment 1. - September 11, 2025 NS Power responded to the DRO stating: - […] Due to the recent cyber incident, NS Power is continuing to work on restoring all regular services to our customers. The customer's first invoice wa...
AI summary NS Power defended its billing practices following a cyber incident that led to estimated bills. A DRO ruled in favor of NS Power, stating that the billing was appropriate. Ms. Lu appealed the decision to the NSEB, but NS Power supports the DRO's ruling. Adjustments were made once actual meter readings became available.