Topic:"Cybersecurity" in M12485

ages 12 to 13 of 22 in the DRO file attached as Confidential Attachment 1. • September 22, 2025 – The DRO issued a Final Written Decision to Ms. Nearing pertaining to this appeal, finding as follows: This is referenced on pages 21 to 22 of...

AI summary NS Power was unable to access meter data following a cyber incident, leading to estimated billing for Ms. Nearing. Adjustments were made once actual readings were obtained. NS Power agrees with the DRO's decision that the billing was appropriate.

On October 7, 2025, NS Power explained to the Board that, following the cyber incident, it was temporarily unable to access meter data and, therefore, most bills issued before July 2025 were based on estimated consumption. NS Power started...

AI summary NS Power informed the Board that a cyber incident caused temporary inability to access meter data, leading to estimated billing from January to July 2025. Actual usage was measured starting in July 2025, and discrepancies were reconciled in subsequent bills. A customer was credited for overestimated usage in June 2025.

On October 7, 2025, NS Power explained to the Board that, following the cyber incident, it was temporarily unable to access meter data and, therefore, most bills issued before July 2025 were based on estimated consumption. NS Power started...

AI summary NS Power informed the Board that a cyber incident caused temporary inability to access meter data, leading to estimated billing from January 2025 to July 2025. Actual usage was measured starting in July 2025, and discrepancies were reconciled in subsequent bills, resulting in a credit of $250.68 for overestimated usage in June 2025.