Topic:"Cybersecurity" in M12554

NON-CONFIDENTIAL 1 Request IR-2: 27 applied where necessary. 1 Request IR-3: 2 3 (a) How often does the NS Power system obtain meter readings from AMI meters prior 4 to the cyber security event (hourly, daily, weekly etc.)? 5 6 (b) What wa...

AI summary The document contains a request and response regarding meter reading practices by NS Power, focusing on AMI meters, frequency of readings, historical data retrieval, and account closure procedures, particularly in the context of a cyber security event.

CONCLUSION The Board is conducting a separate investigation into the cybersecurity incident under M12273, which encompasses a broader review of its impact on customers. Accordingly, a final decision in this matter will be deferred pending...

AI summary The Board is deferring a final decision on the billing dispute with NS Power until a separate investigation into a cybersecurity incident under M12273 is concluded. Interest on outstanding amounts will not accrue during the review.

Argument NSPI does not have the discretion to use estimated billing when it so chooses. NSPI Regulation 5.1, Meter Reading, states, "If the Company is unable to obtain a meter reading due to circumstances beyond its control, or due to the...

AI summary The argument discusses NSPI's use of estimated billing when unable to obtain a meter reading, citing Regulation 5.1. It questions NSPI's claim of inability to read meters due to a cyber incident and lack of resources, suggesting they may have chosen not to conduct a physical read to avoid overtime costs. The argument also references customer service interactions and NSPI's refusal to provide documentation or retrieve data from smart meters.

Historical March through May Consumption Year Days kWh Consumption (kWh/day) 2017 58 4351 75.0 2018 63 5110 81.1 2019 63 3645 57.9 2020 52 4013 77.2 2021 58 5024 86.6 2022 59 5864 99.4 2023 59 4529 76.8 2024 64 5523 86.3 As a result of the...

AI summary The document presents historical electricity consumption data from March through May for the years 2017 to 2024, showing variations in kWh and consumption per day. Due to a cybersecurity incident, the May 9, 2025, final invoice was estimated using the 2024 consumption data, which was 86.3 kWh.