Topic:"Cybersecurity" in M12737

NON-CONFIDENTIAL 1 Request IR-3: 2 3 The customer's meter history reflects multiple meter replacements, including transition to 4 AMI metering. Please provide: 5 6 (a) The reason for each meter replacement from 2023 onward. 7 8 (b) Confirm...

AI summary NSPI responded to IR-3, detailing meter replacements due to AMI integration and disputes over high billing. A 2025 cyber incident caused AMI data unavailability, leading to estimated billing until manual reads corrected the data.

r does not control those things inside the home. The Board must decide whether the electricity was delivered and measured properly, not whether every item inside the home used electricity efficiently. At the request of the Dispute Resoluti...

AI summary The Board determined that the electricity meter was functioning properly according to Measurement Canada standards and that the recorded electricity usage matched the account charges. NS Power explained that estimated bills were issued following a cybersecurity incident and were later reconciled with actual meter readings. The February 2026 bill reflected actual consumption data from December 2025 to February 2026.

,483 kWh of actual consumption recorded between December 6, 2025, and February 9, 2026. The Board further considered the historical consumption information for the account which is illustrated below. The evidence shows that electricity con...

AI summary The Board reviewed historical electricity consumption data for an account, noting a consistent increase in usage, particularly during colder months. Despite concerns about data accuracy following a cybersecurity incident, the Board found that the meter was functioning properly and that the increased February 2026 consumption aligns with historical trends.

Request IR-4: - The customer states that she was advised that certain daily usage data was unavailable due to the cybersecurity incident. - a) Please describe what specific customer usage data was unavailable, inaccessible, reconstructed,...

AI summary The customer reports being advised that daily usage data was unavailable due to a cybersecurity incident. They request details on the specific data impacted and whether NSP's inability to access interval data affected billing accuracy, estimation methods, or meter validation procedures.

r does not control those things inside the home. The Board must decide whether the electricity was delivered and measured properly, not whether every item inside the home used electricity efficiently. At the request of the Dispute Resoluti...

AI summary The Board examined a dispute regarding meter accuracy and billing practices. The meter was tested and found to be within accuracy standards. Estimated bills were issued due to a cybersecurity incident and later reconciled with actual readings. The February 2026 bill reflected actual consumption data, not deferred consumption.

,483 kWh of actual consumption recorded between December 6, 2025, and February 9, 2026. The Board further considered the historical consumption information for the account which is illustrated below. The evidence shows that electricity con...

AI summary The Board reviewed historical electricity consumption data for an account, noting a consistent increase over time, particularly during colder winter months. Despite concerns about the lack of detailed interval data due to a cybersecurity incident, the Board found that NS Power's meter was operating within accuracy standards and that the February 2026 consumption increase is consistent with historical trends.