Cybersecurity in M12747

102221NSEB (NSPI) IR-1 to IR-4 (redacted) 1 passage

Request IR-1: On April 1, 2026, NS Power provided Mr. King's Statement of Account that showed the first charge dated February 26, 2024, for . However, the Account Usage Info from the same Attachment 1 showed the earliest meter read on June 27, 2023. (a) Please confirm when NS Power started Mr. King's account at this property. (b) What kind of meter does the property have? (c) When was meter #2147843 installed at the property? (d) Was the meter tested when it was first installed at the property? i. If yes, what was the test result? ii. If no, why not? (e) Was the meter tested when Mr. King's account started at this property? i. If yes, what was the test result? ii. If no, why not? (f) Did NS Power discuss a meter test with Mr. King at any point during his dispute with NS Power, his appeal with the DRO or his appeal with the Board? i. If yes, what was the decision on the meter test? ii. If no, why not? Request IR-2: According to the copies of Mr. King's bills NS Power provided the Board on April 1, 2026, there were four estimated bills issued in June, August, October and December 2025. (a) Please explain in detail how NS Power estimated the consumption in each of these bills? (b) If NS Power now has access to usage data that was not available during the cyber incident, please provide Mr. King's actual consumption for these billing periods. (c) Please provide a copy of Mr. King's April 2026 bill. (d) What does rate code 02B in Mr. King's bills mean?

Request IR-1: On April 1, 2026, NS Power provided Mr. King's Statement of Account that showed the first charge dated February 26, 2024, for . However, the Account Usage Info from the same Attachment 1 showed the earliest meter read on June...

AI summary NS Power's billing discrepancies for Mr. King's account are questioned, including meter installation dates, testing, and estimated bills during a cyber incident. Requests focus on account start dates, meter details, testing history, and rate code 02B's impact on charges.

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102729Board Decision (redacted) 2 passages

APPEAL OF THE DRO DECISION p. p. 0

APPEAL OF THE DRO DECISION You appealed the DRO's decision on the following grounds: - 1) Your usage dropped in December 2025 and jumped significantly in February 2026; and - 2) You question if the cyber incident compromised NS Power's met...

AI summary The customer is appealing a DRO decision regarding billing discrepancies and concerns about a cyber incident affecting meter readings. The DRO's decision is binding on NS Power but not the customer, who may appeal to the Board within 12 days.

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CONCLUSION p. pp. 2-4

CONCLUSION Pursuant to the Public Utilities Act , the Board is responsible for the general supervision of all public electric utilities operating in Nova Scotia, including NS Power. Among other things, the Board's jurisdiction includes app...

AI summary The Board upholds the DRO's decision, dismissing the appeal related to a February 2026 electricity bill increase. The Board acknowledges the financial burden but confirms NS Power followed regulations by estimating consumption and reconciling with actual meter reads. The increase was due to higher usage, likely influenced by the addition of heat pumps. The Board is also investigating a cybersecurity incident under M12273.

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