Topic:"Cybersecurity" in M12756

Uday Yadav Per the immediately following detailed email, this matter appears to me to be appropriately addressed by N.S.Power, and fully resolved with your fully reconciled 14 Jan 2026 bill – "The customer's meter was read on January 14, 2...

AI summary NS Power asserts the billing discrepancy was resolved with the January 14, 2026 reconciled bill, citing meter reads post-cyber incident. The DRO seeks confirmation to close the file or issue a final decision. NS Power explains estimated billing during the cyber incident and ongoing meter reconnection efforts.

NON-CONFIDENTIAL 1 Request IR-1: 2 3 The meter history provided by NS Power indicates: 4 5 • An estimated read was used for the May 14, 2025, bill; 6 • An actual read was obtained on July 9, 2025; and 7 • Subsequent estimated reads were th...

AI summary NS Power's meter history shows estimated reads for May 2025, an actual read in July 2025, and return to estimated reads afterward. The response attributes this to a cyber incident reducing meter reader availability post-July 2025, impacting billing accuracy and customer communication.

Request IR-5: - Please explain the controls, customer communication measures, and billing safeguards - implemented during the cyber incident recovery period to minimize customer confusion arising - from estimated billing reconciliations. D...

AI summary Request IR-5 seeks clarification on measures taken during a cyber incident recovery period to address customer confusion related to estimated billing reconciliations, focusing on controls, communication strategies, and billing safeguards.