Topic:"Cybersecurity" in M12829

ed as Confidential Attachment 1 . • April 24, 2026 – Mr. Singh appealed the DRO's decision with the NSEB. NS Power agrees with the DRO's decision that NS Power has appropriately billed Mr. Singh. Following the cyber incident, NS Power was...

AI summary NS Power agrees with the DRO's decision that it appropriately billed Mr. Singh, who appealed the ruling to the NSEB. A cyber incident disrupted meter data access, leading to estimated billing until July 2025. Manual readings were implemented, and discrepancies were reconciled once actual data was restored by March 2026. Mr. Singh's December 2025 bill was based on an estimated 1,032 kWh, later adjusted using actual readings obtained in February 2026.

CONCLUSION Pursuant to the Public Utilities Act , the Board is responsible for the general supervision of all public electric utilities operating in Nova Scotia, including NS Power. Among other things, the Board's jurisdiction includes app...

AI summary The Board upholds the DRO's decision and dismisses the appeal, finding that NS Power complied with regulations by using historical data to estimate consumption. The Board also notes a separate investigation into a cybersecurity incident under Matter M12273 and directs NS Power to contact the customer for a payment arrangement.