Topic:"Cybersecurity" in M12883

Appendix C 2025 Utility Performance Report Category Measure 2025 2024 2023 Notes impacting this score included customer impacts related to the cyber incident, including the use of estimated billing and the Customer temporary loss of servic...

AI summary The 2025 Utility Performance Report highlights a decline in customer satisfaction from 69% in 2024 to 65% in 2025. This decrease is attributed to a cyber incident affecting services like My Energy Insights, a 2.4% rate increase in February 2025, and external factors such as economic conditions and cost-of-living pressures.

Date Nova Scotia Power Energy Marketing Inc. (NSPEMI) Jan-25 Nova Scotia Power Energy Marketing Inc. (INSPEMI) 1S-25 1S NG Sale Sale Pricing Exception Jun-25 350 EMERA BRUNSWICK PIPELINE CO LTD Spreadsheet 000034 M&A Services - May 25 - IC...

AI summary The document presents a table of transactions involving Nova Scotia Power Energy Marketing Inc. (NSPEMI) and EMERA BRUNSWICK PIPELINE CO LTD, detailing charges related to M&A, IT SLA, and SFT activities from January to August 2025, including specific amounts and references.

NOTE: The metrics were only updated once last year, at the beginning of the year, due to the cyber incident and data not being available. A true up will be completed as data becomes availab

AI summary The metrics were only updated once last year at the beginning of the year due to a cyber incident, which caused data unavailability. A true update will be completed as data becomes available.

- a) Please explain what is meant by WAM in this report and for IT versus other capital work streams that may be involved. - b) Based on this extraction from Appendix G, is it reasonable to infer that NS Power relinquished significant expe...

AI summary The text outlines a series of questions regarding the transfer of employees and roles between NS Power and EMA, specifically focusing on IT WAM, cybersecurity, and the implications of these transfers on expertise and project management.

Request IR-7: - With reference to Appendix G, please provide an explanation of the transfers occurring on July - 18, 2025, involving the Director of Information Security and the Director of Cyber Security - Governance.

AI summary Request IR-7 asks for an explanation of transfers involving the Director of Information Security and the Director of Cyber Security Governance on July 18, 2025, as referenced in Appendix G.