Topic:"Cybersecurity" in M12932

Background The TVP Pilot Program was developed by NS Power with the assistance of Brattle Group and stakeholder input in M09777. The Pilot, testing Time-of-Use (TOU) and Critical Peak Pricing (CPP) tariffs across the Domestic, Small Genera...

AI summary The TVP Pilot Program, developed by NS Power with stakeholder input, was approved by the Board in 2021. The program includes TOU and CPP tariffs, with extensions and updates, including a 2024 Consensus Agreement. Following a 2025 cybersecurity incident, NS Power requested an extension for the Year Four EM&V report, which was approved by the NSEB.

Nova Scotia Power (NS Power, Company) launched the Time-Varying Pricing (TVP) Tariff Pilot on November 1, 2021, with the purpose of encouraging customers to shift load from Winter peak periods to Winter off-peak periods. These tariffs pres...

AI summary Nova Scotia Power launched a Time-Varying Pricing (TVP) Tariff Pilot in 2021 to shift customer load from winter peak to off-peak periods. The fifth annual report covers April 1, 2025, to March 31, 2026. A cybersecurity incident affected data collection, and temporary modifications were applied to TVP Tariffs due to operational constraints. AMR meters were installed for MURB TOU participants, but data collection for the control group was incomplete, affecting evaluation results.

Customer Communications - An adaptive communication strategy was implemented in response to the cyber incident which outlined a series of planned customer communications and website updates. - Updated messaging was delivered internally to...

AI summary In response to a cyber incident, an adaptive communication strategy was implemented, including planned customer communications and website updates. Internal messaging was updated to ensure NS Power staff and Customer Care teams could effectively address customer inquiries about the program.

Why is this happening? Our systems were impacted by the cyber incident earlier this year and we are still working to restore them safely and socurely. While meters have continued to accurately record energy use, they are unable to send tha...

AI summary A cyber incident earlier this year has impacted Nova Scotia Power's systems, preventing meters from sending energy usage data to billing systems. This affects billing during peak times and has caused the unavailability of the MyEnergy Insights tool, which helps customers track energy usage in the winter.

Request IR-5: Refer to Exhibit N-2, Year 4 Report Results Appendix A, pages 14-15, (PDF pages 28-29 of 157), Chapter 2 Control Group Selection and section 2.2 Commercial TOU & CPP, which states: The same methodological approach as used wit...

AI summary The document raises questions about the effectiveness of control groups in evaluating the Commercial TOU and CPP programs, the statistical significance of results, and implications for future program design. It also inquires about the status of deliverables in NS Power's 2026/27 Work Plan and the impact of a cyber event on scheduling.