REDACTED Page 2 of 4 3. NS Power's failure to offer a secure transmission method for my personal account information, which is particularly concerning in the context of NS Power's 2025 data breach.
AI summary The text highlights NS Power's failure to provide a secure transmission method for personal account information, raising concerns in light of the 2025 data breach.
What I Am Asking the NSEB to Do I respectfully request that the NSEB: - 1. Direct NS Power to conduct an internal review of my billing account for the period covered by the dispute, using its own records, and to apply a credit of $635.22 (...
AI summary The complainant requests the NSEB to direct NS Power to review their billing account, assess the handling of their complaint, evaluate systemic issues in customer service, and address ongoing security concerns related to account information transmission following a data breach.
REDACTED Page 4 of 4 - Exhibit A — Excel billing records - NS Power Bills_ Financial Reconciliation - Exhibit B — Explanation of Excel Sheets Billing Calculations - Exhibit C — JPEG screenshots of NS Power bills - Exhibit D — Full Chronolo...
AI summary The document contains multiple exhibits related to NS Power billing records, email security practices, and compliance letters. These exhibits include financial reconciliation data, billing calculations, screenshots of bills, communication chronologies, and cybersecurity guidelines.
t have counsel on retainer for this matter. Seven days is a very short period in which to understand the ruling, the Rule 12(12) options, and the practical effect of proceeding versus withdrawing. - 3. Hearing impairment and email-only com...
AI summary The complainant requests an extension to August 12, 2026, to decide whether to proceed or withdraw from the complaint due to hearing impairment, concerns related to a cybersecurity breach, and the complexity of the underlying issues involving billing, customer care, and information security.
Disclaimer: These summaries were generated by AI from the filings they describe. We take care to make them accurate, but errors are possible - and they aren't advice. Only the filings themselves are the record: if you're relying on something here, confirm it against the source documents or the Nova Scotia Energy Board's own record. Full disclaimer →