THE ISSUE IN DISPUTE
THE ISSUE IN DISPUTE q) The 2025 adjustment in consumption, for which there are no readings, no proof, no known cause and it occurred during a MAJOR computer system issue at NSP results in a 43% increase in our consumption and 45% increase...
AI summary The issue in dispute concerns a 43% increase in consumption and 45% increase in cost for 2025, attributed to an unexplained adjustment during a major computer system issue at NSP. The complainant questions the validity of the adjustment, citing lack of meter readings, potential impacts from a cyber attack, and possible issues from the Time of Day Savings Program pilot.