6. The cyber-attack timing makes the missing records more, not less, important The work commenced unusually soon after Redmayne called NSP to request that the installation proceed. Within 48 hours the site had been "flooded" with numerous...
AI summary The timing of the cyber-attack in March 2025 caused NSP's jobs system to go offline, leading to an unusual and rapid completion of work at Redmayne's site. The absence of contemporaneous records raises concerns about the accuracy of later 'actuals' figures, which may have been reconstructed or allocated retrospectively.
Conclusion The original work was extensively scoped. A quotation was issued. The quoted customer contribution was accepted and paid. The work was completed during a period of unprecedented disruption and chaos at NSP, after its well-docume...
AI summary The document discusses a dispute over an invoice issued by NSP following a cyber-attack. NSP issued an additional invoice without substantial evidence, later providing limited 'actuals' that included a questionable backhoe charge. The DRO approved the original bill, but the Appellant argues that without credible evidence, the additional charge must be disallowed and a credit issued.