Topic:"Cybersecurity" in M13097

3. The Equal Billing issue is also important to the resulting balance NS Power has acknowledged that, because of the cybersecurity incident, the normal July 2025 and January 2026 Equal Billing reviews did not occur. My monthly Equal Billin...

AI summary The Equal Billing issue is significant due to the cybersecurity incident that prevented regular reviews in July 2025 and January 2026. The customer's monthly Equal Billing remained around $102–$103 while actual consumption increased, leading to a $3,829.77 balance by June 2026. The customer has made partial payments and is concerned about how the delayed reviews and increased consumption should affect the resolution of the remaining balance.

Your Dispute in summarx..ls: that you have service from N .S.Power at ; that you are disputing your 2 July 2026 outstanding balance of $3829.77 (ledger attached); that you are a single Mom of two; thatnyou have been on Equal billing of$100...

AI summary The customer is disputing an outstanding balance with Nova Scotia Power, citing financial hardship as a single mother of two. The dispute includes concerns over billing accuracy following a cybersecurity incident, estimated billing, and the impact of a heat pump on electricity consumption. The customer questions the magnitude of the increase in electricity consumption and whether it is reasonably explained.