Topic:"Disconnection Procedures" in M12451

AMI Opt-Out Meter Reading If the Company is unable to obtain a meter reading due "Opting out" or "opt-out" in the context of these Regulations refers to circumstances beyond its control, or due to the failure of the the process where custo...

AI summary The document outlines procedures for customers opting out of Advanced Metering Infrastructure (AMI) in Nova Scotia. Opt-out customers must submit forms to Nova Scotia Power Inc. (NSPI), with different meter reading frequencies based on customer class. Manual readings are required for opt-out customers, and failure to comply may result in service disconnection. Estimated billing is used when meter readings are unavailable.

Esimated Meter Reading In those rural areas where the post card meter reading has been adopted If the Company is unable to obtain a meter reading for an opt-out Customer due to circumstances beyond its control, or due to the failure of the...

AI summary The text outlines procedures for estimating meter readings when customers fail to return postcards, potential disconnection, adjustments for actual readings, and manual reading requirements for non-standard meters. NSPI must use best available data for estimates and ensure manual readings for non-standard services.

5. Community Engagement: • Communicate potential shutoffs with stakeholders and the community, especially vulnerable populations. Provide advanced warnings to minimize the impact of shutoff.

AI summary The document emphasizes the importance of communicating potential utility shutoffs to stakeholders and vulnerable communities, highlighting the need for advanced warnings to mitigate adverse impacts.

9 SAIDI 2019 2020 2021 2022 2023 2024 28 of the extensive collaboration with customer representatives which was undertaken in advance of 29 this filing and which led to the Settlement Agreement which underpins this GRA. 1 Request IR-10: 2...

AI summary The text includes a request and response regarding residential disconnection numbers and a request for clarification on NS Power's pace of energy transition. It references the GRA Direct Evidence and the ScottMadden Report, highlighting discussions around reliability, system strength, and customer support.

2. Termination Notices and Customer Rights The Company's customer rights and termination notices generally comply with the applicable regulations. See Application, Sch. H-2.1; Interrog. Resp. EOE-42, Att. 1. EOE also reviewed the Company's...

AI summary The Company's customer rights and termination notices comply with regulations. The Company provides the 'Your Rights' bill insert annually and allows customers to request a copy at any time. The Authority notes that rate amendment applications must include both termination and customer rights notices to avoid being considered incomplete.

Company Action Timing Invoice with delinquent balance Day 1 Shut off notice Day 6 Text alert (if no opt out by the customer) Day 6 Final Reminder notice Day 13 Reminder Call Day 13 Table 95: Company Contacts with Delinquent Customers Inter...

AI summary The table outlines the timeline for company actions taken against delinquent customers, including invoicing, shut-off notices, text alerts, and reminders. It also references interrogatory responses related to company contacts with delinquent customers.

The Company's termination notices comply with applicable regulations. The Company's Termination Notices appropriately do not include any unregulated charges. See Interrog. Resp. EOE-3; Interrog. Resp. OCC-28. Moreover, the Company states t...

AI summary The Company's termination notices comply with regulations and do not include unregulated charges. Customers are billed only regulated charges, and the Company has a standardized process for issuing notices. The Company is implementing a static banner on online accounts to alert customers of pending termination notices, with deployment expected by April 1, 2025. The Authority requires a compliance update by November 10, 2025.

NON-CONFIDENTIAL 1 Undertaking U-18: 2 3 To provide the number of disconnections that occurred in 2025. 4 5 Response U-18: 6 7 There were zero residential account disconnections for non-payment in 2025. 8 9 Date Filed: January 15, 2026 NSP...

AI summary The response to Undertaking U-18 indicates that there were no residential account disconnections for non-payment in 2025, as reported by the respondent.

ection is filed under subsection 93.4(4) or (5) of the Act. 4 (1) The Act is amended by adding the following after section 93.3: Definitions 93.4 (1) The following definitions apply in this section. FABI surplus, of a foreign affiliate (re...

AI summary The text outlines an amendment to the Act, specifically adding definitions under section 93.4. It defines FABI surplus in relation to a foreign affiliate, including specific conditions related to taxable surplus calculations under the Income Tax Regulations.

ductible 248(1), but does not include a natural person or a part- par l’effet de la division 95(2)f.11)(ii)(D)) nership. (contribuable) sur le total des sommes dont chacune re- présente : transaction includes an arrangement or event. (opér...

AI summary The text outlines definitions related to tax regulations, including terms such as 'transaction,' 'transferred capacity,' and provisions under subsection 95(2)f.11)(ii)(D). It discusses revenue from interests and financing of affiliated companies and sums included under specific tax subdivisions.

2 the foreign affiliate’s relevant affiliate écrit en vertu de la présente division selon les interest and financing expenses (as de- modalités réglementaires, fined in subsection 18.2(1)) (determined without regard to this clause and subs...

AI summary The text outlines specific financial calculations related to a foreign affiliate's interest and financing expenses, as well as foreign accrual property losses, under a regulatory framework. These calculations are determined without regard to certain subsections of the Income Tax Regulations.

3 les dépenses d’intérêts et de finance- (determined without regard to this clause, ment de la société affiliée pertinentes clause (D) and subsection 18.2(19)) for the (au sens du paragraphe 18.2(1)) de la socié- taxation year, and té étra...

AI summary The text outlines the determination of interest and finance expenses of a foreign affiliate, excluding specific provisions, and references the foreign affiliate's foreign accrual property loss or income for the taxation year.

(e) Disconnection-Seasonal Electric Service i. Customers equipped with a remote 2026 2027 connect-enabled meter $9.00 $9.00 Schedule of Charges Page 2 of 2 ii. Customers not equipped with a remote connect-enabled meter 2026 $55.00 2027 $57...

AI summary The document outlines disconnection charges for seasonal electric service in Nova Scotia, distinguishing between customers with and without remote connect-enabled meters, and specifies fees for returned cheques, interest on overdue accounts, and other service charges for the years 2026 and 2027.

$55.00\ $57.00\ \ standard charge plus all other costs incurred by the Company in connecting or reconnecting service 2026 2027 (e) Disconnection-Seasonal Electric Service

AI summary The text outlines connection and reconnection service charges, with a standard charge of $55.00 in 2026 and $57.00 in 2027, and mentions disconnection procedures for seasonal electric service.

12. DISCONTINUANCE OF DISTRIBUTION SYSTEM ACCESS BY NS POWER For certainty, NS Power may discontinue Distribution System Access to an RtR Customer in accordance with the requirements of NS Power Regulations Section 6 – Collection of Accoun...

AI summary NS Power may discontinue Distribution System Access to an RtR Customer in accordance with specific regulations, including disconnection rules and medical emergency provisions.

12. DISCONTINUANCE OF DISTRIBUTION SYSTEM ACCESS BY NS POWER For certainty, NS Power may discontinue Distribution System Access to an RtR Customer in accordance with the requirements of NS Power Regulations Section 6 – Collection of Accoun...

AI summary NS Power may discontinue Distribution System Access to an RtR Customer in accordance with NS Power Regulations Section 6, which includes provisions related to disconnection of electric service and medical emergencies. This policy became effective on January 1, 2017.

12. DISCONTINUANCE OF DISTRIBUTION SYSTEM ACCESS BY NS POWER For certainty, NS Power may discontinue Distribution System Access to an RtR Customer in accordance with the requirements of NS Power Regulations Section 6 – Collection of Accoun...

AI summary NS Power may discontinue Distribution System Access to an RtR Customer under specific regulations, including disconnection rules and medical emergency provisions outlined in NS Power Regulations Section 6.

Request IR-10: - Reference: Exhibit N-3 GRA Direct Evidence, Section 1.3 Customer Growth and Support - On page 11, NS Power notes "a significant reduction in residential disconnections (3,158 in 2023 - vs. 1,782 in 2024)". Is this the tota...

AI summary NS Power cites a reduction in residential disconnections from 3,158 (2023) to 1,782 (2024), but the document questions whether these figures represent total disconnects or the reduction amount.

12. DISCONTINUANCE OF DISTRIBUTION SYSTEM ACCESS BY NS POWER For certainty, NS Power may discontinue Distribution System Access to an RtR Customer in accordance with the requirements of NS Power Regulations Section 6 – Collection of Accoun...

AI summary NS Power may discontinue Distribution System Access to an RtR Customer in accordance with NS Power Regulations Section 6, which includes disconnection rules and medical emergency provisions.

1 proceeded with on the basis of affordability. I guess 2 just first off, have I accurately read your evidence? 3 A. (Williams) I believe you've read 4 it correctly, sir. 5 Q. And so it is then the case that 6 from the company's perspectiv...

AI summary The discussion focuses on affordability considerations in a regulatory proceeding, with the company asserting that it has made savings in other areas to fund necessary investments. The conversation also touches on a reduction in residential disconnections between 2023 and 2024, attributed to the efforts of Chris Lanteigne.

1 And the disconnections is one of 2 those, and so one of the changes that has been made is a 3 more step-wise process, a more purposeful process, and a 4 more proactive process to helping customers work through 5 that so that they're not...

AI summary The discussion focuses on changes to the disconnection process, emphasizing a more supportive and proactive approach to assist customers in avoiding disconnections. The 2025 disconnection numbers were impacted by a cyberattack, leading to a reduction in disconnections. An undertaking is made to provide the number of disconnections in 2025.

1 as I mentioned in previous discussion on I believe it 2 was on Friday, that Nova Scotia Power does, in fact, have 3 a low-income advocate itself in-house that assists low- 4 income customers in navigating the billing system and any 5 con...

AI summary The speaker mentions that Nova Scotia Power has an in-house low-income advocate and outlines several programs aimed at assisting low-income customers with energy costs and billing arrears, including HARP, HEAT funds, and a pilot program that forgives interest on arrears. The speaker also highlights efforts by the Director of Customer Service to reduce disconnections by proactively engaging at-risk customers.

Ottawa, Ontario PAGE NO. January 8, 2026 U-15 To provide an order of magnitude impact of the AA/BA FAM riders and DSM rider on each individual customer class rate impact as a comparison to Figure 2-1 614 January 9, 2026 U-16 To advise why...

AI summary The document outlines various requests and topics for consideration in a regulatory proceeding, including the impact of rate riders on customer classes, preferred share dividends, updated rules, disconnection numbers, employee splits, and unit cost determinations.