Topic:"Disconnection Procedures" in M12485

6.4 DISPUTED BILLING FOR ELECTRIC SERVICE (1) Where a customer advises the Company that all or a portion of his bill or any matter relating to the provision of electric service is in dispute, the Company shall: - (a) record the date, time...

AI summary This section outlines the process for handling disputed electric service billing. The company must investigate disputes, attempt informal resolution, and allow customers to appeal decisions to the Board. If a customer fails to pay undisputed arrears, the company may disconnect service.

suant to Regulatory Rule 12 , a copy of which is attached to this letter. The evidence will, in any case, be made available to NS Power to allow the appeal to be properly addressed. Document: 324477 By copy of this letter, the Board reques...

AI summary The Board has requested NS Power to respond to an appeal by a specific deadline and has directed NS Power to hold disconnection notices on a property until a decision is made. The appeal process involves submitting evidence and a response, with the appellant having 10 business days to reply.